Overall Ratings & Reviews Holiday Inn BIRMINGHAM AIRPORT - NEC by IHG, an IHG Hotel

The room was lovely pool was fantastic clean environments Staff definitely made the stay amazing! so friendly helpful and made the kids welcomes! definitely recommend and if ever in the area again i would come back

A brilliant stay, all the staff were friendly and helpful and the facilities were perfect for us. We stayed in a suite and were a family of four.

This hotel was lovely, friendly staff and kept clean throughout. Took the family for a short break. The pool was aaaamazing and so warm and my children had the best time!. We will definitely be returning.

Very clean hotel with good service, free shuttle bus , good breakfast, just excellent

Excellent location, proximity to bus stop and rail station and airport .great and welcoming staff. Hospitality is top notch . I would give 5 stars 😁I’m definitely visiting again .

Great pool, quick food tasty, quieter than expected lot quieter than the hotels right next to the airport

We had to book here last minute with the fire at Heathrow to fly out of Birmingham. They were very accommodating and so helpful. They had a ton of people book last second and even though they were very busy, they took the time to help us in a time of need. Thank you! Would definitely recommend.

Lovely friendly staff, brilliant pool xx

It was very comfortable. The staff were helpful and friendly. Lovely bar/lounge area downstairs, where you could sit and have a chat and a drink without having to sit in your room all night.

It was a nice, comfortable stay for a night with family. Close to the Birmingham airport and NEC (10 mins drive). The room size was good; however, the bathroom was very small, and the shower cubicle was old. Breakfast however at the hotel was very good with plenty of options and quality of food was good

Great

Staff were great, very helpful. Room mostly clean however a bit tatty/ shabby with big chips in the furniture & decor . And very cold inside room, had to wait for it to warm up before removing coats

Customer service was great & a lovely breakfast. Good pool & sauna

Very friendly,clean hotel.Nice swimming pool

Staff member who checked us in, did his best but understaffed. Advised no shuttle bus when we needed it (the whole point of booking this hotel as we had a concert and airport connections), took ages to be served overpriced coffee and snacks, bed was hard as nails, rust on bath and then when decided to go for a swim couldn’t because of swimming lessons! Not great! We have spent a fortune on Ubers and cabs.

I stayed for 1 night as I was close to my place of work but my room was at the back of the hotel, so all night I could hear some sort of noise like a large boiler was rumbling outside. Also the air con wall controller kept turning off as it was on some sort of timer. The staff didn’t know how to resolve this issue

The front desk staff were extremely helpful, the room was clean and comfortable.

Lovely cosy room, comfy bed, really friendly and helpful staff. Delicious food in restaurant and great breakfast options. Decent price for hotel. Pool and spa lovely! Overpriced parking at £12 for overnight or £10 for a day.

Overnight crew stay for airport. Hotel as you would expect at this price level and company. Breakfast was good selection,quality and tasty but dinner was little disappointing menu wise and the ordering system was odd. Felt a bit canteen/cafe like instead of hotel restaurant.

Great place, wonderful room & a really nice breakfast