Staff was very nice, location e Is great!! WiFi-inconsistent Noisy, heard toilets flushing, people walking above us. Liked the furniture, but carpets etc did not feel clean. Did not get free robes to use- 5 Euro - but hot new slippers nightly-suggestion, I set of slippers and a robe. No hair conditioner. Shower half glass door resulted in water on the floor. No fan in the bathroom/windows got and stayed steamed up. Slippery tub -significant slip/fall risk

The location was great. The room was good. The AC was good. The breakfast was mediocre. It was included and convenient.

We loved our stay at the hotel. The staff were all very attentive and helpful and the room was always spotless.

Fabulous breakfast. Perfect location.

The hotel was immaculate and the reception staff were polite, efficient and able to help advise us when we had any queries. the room was spotless and our stay at the hotel was great. Only one member of staff let the whole team down. At breakfast, the female staff member was very dismissive of us and others.

Not clean

Great staff. Wonderful breakfast!

Both the hotel and staff were excellent. Location was also superb, in the middle of all the Florence sites with easy walking everywhere.

Beautiful hotel rooms were lovely and staff were very helpful! Loved this hotel and would return and recommend to others!

Everyone was very kind and the breakfast was great !

Perfect stay, perfect location

Breakfast was amazing. The servers for the breakfast were very kind. The Hotel itself is placed at the best possible location and very close to Duomo. Room was reasonably large. Only downside was there was no view from the room that we got. Other than that a perfect experience!

Location-5 star! Walking distance to all the need-to-sights in Florence! Breakfast also 5-star! They even prepared box breakfasts for our early departure! Cleaning of room done 2X a day with replenished amenities! (But body lotion in sachet just enough for your hands! Why so stingy with body lotion?)) Room thermostat was old, we could not control temp so we just turned it off most of the time. Overall, i would recommend staying here.

A standout Florence experience — 5 stars Our stay at Hotel de la Ville was nothing short of superb. A complimentary room upgrade welcomed us on arrival, and from that point on the service was impeccable—thoughtful, attentive, and consistently high‑quality. Its central location places the best of Florence at your doorstep, yet the hotel maintains a serene, luxurious atmosphere. We cannot recommend this property enough and look forward to returning on our next visit to the city.

Friendly staff!

The room was clean, but exceptionally small. It would’ve been good to have more room.

An excellent hotel and a great value for the money, not to mention a terrific location. The hotel is beautifully restored and maintained, the breakfast and happy hour snacks are lovely, and the staff is highly professional and competent.

Our room was a good size, well maintained and comfortable. Hotel staff were very helpful and friendly and breakfast was excellent each day with a variety of options. The location is very good as well - all of the top attractions are easily within walking distance. We would be pleased to stay here again. I should say that the manager of the breakfast salon is a delightful person and quickly remembered our names and room number. Unfortunately I did not get his name, but kudos to him.

This hotel exceeded our expectations. Every staff member we spoke to were very professional yet friendly and helpful. The hotel common areas are beautiful and spacious. Our room was a double. It was big enough for 2 and the furnishings were nice. The bed was very comfortable! The bathroom was a little small but not unmanageable. We heard no noise from outside. The breakfast was amazing! So much to choose from and very clean. We would definitely stay here again. We also found the location convenient.

We had a few very unpleasant encounters with Paola at the front desk, as well as no coffee at breakfast one morning. Other than that, it is a charming building in a great location.