Overall Ratings & Reviews Holiday Inn NEW LONDON - MYSTIC AREA by IHG, an IHG Hotel

This was one of the worst hotels I have ever stayed in. First of all, there was no one at the front desk when I checked in at 10pm, but after a while, a staff member came back from outside. Also, the door to the room could not be locked from the inside. Furthermore, the hair dryer did not work. There was no front desk number on the phone, and no one answered the phone even though I called the front desk multiple times via the hotel's number that I got from IHG call center. Since no one answered the phone, I went to the front desk, but there was no one there either. The staff member who was there when I checked in was eating something on the nearby sofa. I asked for the hair dryer to be replaced, but they did not do so. The building was old and dark, and there was no staff working properly. I think I was unlucky in many ways, but this was the level I paid about $200 a night. This was one of the worst hotels I have ever stayed in, with only very disappointing memories. I will never stay again, but I hope others do not have the same experience.

Didn’t have access to the pool, didn’t like the vibe.

Pleasant staff. Clean rooms. Walking distance to everything in New London.

I thought an excellent hotel - room had fridge, microwave, coffee machine etc, room service was not intrusive, restaurant had great beer / food. No complaints!!

Above average holiday inn in downtown New London Easy walk to Bank St with many nice restaurants and bars Very friendly staff Clean and comfortable room with occasional train whistle On site free parking a bonus

Best hotel in the area and that is still not saying much

Great

New renovation is a great improvement to this hotel.

Overall it was just a little disappointing. Staff wants not overly friendly or available and didn’t answer the phone when I called down to ask a question. The decor is outdated and dark and the pool is only open until 8pm. It felt like bare bones and staff, holding on until they foreclose. No outside seating available rather, which was disappointing because the weather was nice.

Needs updating and location is loud.

Staff were very helpful and friendly and the breakfast was very good.

It was good

Overall very good but the parking lot is a bit limited in access areas

We have always enjoyed staying at a Holiday Inn. The place was lovely and staff very friendly. The parking lot needs to be paved again. Adding better lighting in back area would make people feel safe.

Neat, clean, friendly staff.

Everything was very clean. Quiet rooms. Polite friendly staff

A nice stay but not very lively despite being downtown. I would think the restaurant could do better as a venue with some live music.

Awesome

So close to the Garde Theater. We always stay here when we go to the Garde.

The front desk girls were super helpful. We added one night reservation last minute because the schedule has changed. They helped us to keep the same room without much effort. They also let me use a large room at night for Zoom call, so my child can sleep on time in the room. Excellent stay