Overall Ratings & Reviews Holiday Inn Express ST. ALBANS by IHG, an IHG Hotel

The room was very clean, beds were nice and comfortable. I especially liked the blanket, as it was fluffier and more substantial than some other hotels. Removing 1 star due to the fact that the man at the front desk who checked us in was very rude. He barely interacted as he went through the motions, and then I asked him if the room was in a certain direction, he just said “yeah”, but it definitely wasn’t in that direction. He watched me and my daughter with our 2 dogs go back and forth, trying to figure out where the room was, and he did nothing to assist. All other staff that we encountered were pleasant, though. They also charge a $75 fee per dog, which is a little steep compared to other hotels (a lot of them just waive it); it is listed in the fee description though, so it’s not as though they’re hiding it. Overall, I would stay again.

The lighting in the room was terrible. There was no way to read after dark. In addition, the outlets in the bathroom are not near the sink—makes for some interesting curling iron use.

Just one complaint about the breakfast served. It was cold !

The room was not the cleanest. It wa

The room and establishment was clean, quiet and comfortable..only exception that was poor was that upon arrival..i went to pay cash, as being from out of state and not wanting any issues with card fraud etc. ( rampant now a days)..i was told WE DONT ACCEPT CASH...It was extremely upsetting..and had to ask the people we were visiting to pay the bill so we werent stranded. .It needs to be figured put..Definitely could do better by travellers by accepting cash.

It was great

Bed was too soft for me otherwise everything was ok

Stayed for one night for a wedding. Great location and comfortable room.

Nice room, comfy bed and pillows. Staff were friendly and helpfull.

Overall our stay was good but there were a few changes would have made it better. 1.Bathroom sink counter is ridiculous height (even higher than a kitchen counter) 2. The shower soap, etc. are located on wall near sink/ toilet necessitating stepping out of shower to get access. 3. Mattress in our room really needed replacing. Difficult to navigate in the morning due to back pain from quality/ condition of mattress

Location great. Quiet rooms. But minor maintenance issues in our room, toilet loose and shower soap/shapoo dispenser not atached to wall. And not enough towels for our checked in #of people.also had to go to desk to get blanket, sheet and pillow for pull out bed. Breakfast was good but they ran out of hot food at about 930am. Took about 20 min to replenish. Great gas station convenience store next door w dunkin and subway inside.

It was mostly excellent but the room itself was unacceptable for someone like me that has to have a cool room to sleep in. So if you need a room that needs to be cooled to 60 degrees,this won't do. I had to leave at 11pm because I could not sleep. I will NOT be back!

We recently stayed at the Holiday Inn Express St. Albans and had a good freezing cold Vermont experience. Hotel is situated about 30 minutes South of Burlington which is convenient when blizzards aren't around.

Great

Everything is great.

The staff at the property were excellent and they went above and beyond to accommodate me. I had an issue with my room and Jonah took care of it right away. The breakfast buffet was prepared nicely with lots of choices. I would recommend staying at this property. It is right off the highway and conveniently located to many attractions. There was plenty of parking. It had a nice pool and gym. Checking in and out was very nice.

receptionist helpful.

Had to ask a number of times to have my room cleaned

Safe and quiet. I loved the hotel but the surrounding area is much too rural for me. I was raised a city girl and i dont drive. There are no lyfts or ubers so i had to take a taxi. In other news, i love the gas station across the street with the dunkin donuts and subway. Very convenient. Nice hotel too. Clean and comfy with terrific staff and efficient amenities.

Amazing staff and very clean hotel!