Overall Ratings & Reviews Arrowwood Resort and Conference Center

Great time to go before summer season is in full swing.

Definitely enjoyed our stay will be going back.. Lots of different things to do.. The breakfast buffet was horrible and to pricey..

Air conditioning didn’t work!

This place is the best

It served its purpose of a weekend away but the resort is very outdated. Hallways are dark and my children said creepy. The location on the lake was the best part.

Large rppm with grrat view, nice facility

Some lights were not functional and their TV remote was difficult to navigate otherwise everything was fine for a standard room. Thank you.

The area is beautiful. Unfortunately, the jacuzzi wasnt running, unable to make orders for the breakfast, accommations failed, noisy hvac when it is running, and barely had hot water (unable to shower).

Property has amazing potential. Poorly ran. Dirty old food and dining area

This (maybe) was a nice property but is now very old and in need of repair or remodeling (or tear down and start over!) The night we checked in there was NO heat in the room, and then- no hot water the next morning. Maintenance did come next day and fixed it, but first night we froze! Even after it was “repaired”, we then couldn’t turn the heat down, as it went off again. So we either froze or we roasted! No daily maid service in room at all. Guess you had to request it, if you wanted it. Hotel restaurant and bar were “closed” 3 of the nights we stayed! It was not inexpensive either! Won’t be staying here again.

No hot water.. no working phone Remote didn’t work And at front desk staff talked work talk over mw

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I have not been to this resort for 8 years. Used to go at least two times a year and was always pleased. Let me tell you - this place has changed - and not in a good way. The resort is so dated. The amenities are dated. It is not well run - and it shows. The potential to be what it was before is there - but with so many other options - that are well maintained - I do not believe we will be back.

Our stay was awful. Nobody slept because our AC was broke. In our room.

We did have some issues with the AC the first day, but it started working a little better after a couple of fixes. Great gold coarse near, water park was great, and the food is awesome from the chophouse.

Nice enough condition for an obviously older facility. We had a nice balcony and view from our room. But a rather strange operating environment. Our check-in gal was definitely not friendly, and I've never been at a hotel that didn't have coffee available. We had to drive into town for breakfast & coffee or water both days we were here. Seems really strange when we're staying at a "resort." Plus, we arranged for a slightly late checkout of noon (you had to pay extra if you wanted a 1:00 or 2:00 check out). I literally had somebody at my door at 11:59, wondering what I was planning on doing. I told her I was leaving at noon and she looks at her watch and back at me with a smirk, like "what are you waiting for?" Very strange, and not exactly hospitable. Not a place I will come back to.

Lots of activities available. Various shops in the Alexandria city area.

Pool chlorine levels were way too high causing 10 of our family members to get rashes, some as bad as chemical burn appearance. We discussed this with the waterpark manager Shelly the next morning as we were told the night before that no one was there to handle this at the time. Shelly told us she would look into it and call us to let us know what they were going to do to make it right…. We are now 5 days later and have not heard a thing, AS EXPECTED! We have pictures of all the kid’s rashes/chemical burns and fully intend to make a formal complaint We were at the restaurant for 45 minutes before we got our drinks, even though the order was taken right way. Our food order was finally taken at about 70 minutes of being there. They brought complimentary chips and salsa out at about 100 minutes of being there due to the wait. We finally got our food after being there about 2 hours. 2 of the orders were wrong, not getting their sides at all. And we got two of the dishes about 10 minutes after the others. We finished eating about 20-30 minutes after that but proceeded to need to wait for our bill for another 30-40 minutes. Then when we got our bill the entree’s prices in the menus did not match the receipt. The kids meals all were $1 more than what was listed in the menu and most of the other entrees were more on the receipt than what the menu said as well. And this WAS NOT the gratuity! We were told they took the automatic gratuity off and left it up to us due to our very wait.

We were attending a funeral. They allowed us to gather as a large group and reminisce in the up stairs bar. The resort is quite spread out. I wish there was a facility map to show where everything was. Breakfast was buffet and nothing special for extra money.

So I think this is the first time I’ve ever complained but this place was gross and I got nothing resolved from them so I thought I’d warn people. I walked in with my 2 year old after flying all day to a bathroom smeared with brown in random places and dyed onto the shower curtain. Also whoever was in the room previously’s hair all over the place very obviously, dirt (socks were dark after walking through) and trash in the cans from the people before us. Then my bath tub nor the sink would drain. So I asked front desk to help me out (while trying to control the now very tried angry toddler at 11pm) They sent someone to fix the drains and they left all of the cloths they used to clean out the drain and whatever came out of it all over the tub after they left. I reached out once again to ask someone to come clean the bathroom again and no one ever came. I did this two more times before buying my own cleaning products. $800.00 dollars later for cleaning the place myself and a toddler that beat my ass for not being able to go to bed. Worst experience I’ve ever had at a hotel much less resort.