Overall Ratings & Reviews Omni Charlotte Hotel

Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.

Stay was decent but wasn't what I was expecting. Not sure why but I was expecting luxury but it's comparable to IHG holiday inn. The pool and deck were closed and we were told one day in advance, wouldn't come down in price, sucks. But staying downtown made it easier to go places, charlotte is busy and the weekend we went was insanely busy so it was nice to go and have valet ($55/night) lol ! I hope they pay them well

Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!

The property was in a prime location and walking distance to shopping and dining. The hotel offers a nice bar for food and drinks. Our room was not ready and check in, so we waited 40 minutes to check in which made us late to our event. The room was okay but the bathroom toilet could have used some attention. The staff at check in were polite and nice just seemed desensitized to the guests rooms not being available at check in. Several staff mentioned we booked 3rd party on expedia as if it was an excuse as to why we could not check in on time. I'm not sure if there is revelance between the two or not. Valet parking was $48, there is a parking garage within a block that iffers $30 overnight parking. We did valet for the convenience but it seems like an unnecessary option. Overall it was an okay stay, but I will not book again unless it was the last option.

We have stayed and many Omni resorts and this has been the worst! Outdated room and dirty, homeless in front of building everywhere. Staff came in to room without knocking , hair in food for breakfast. The only nice thing was the great gym!.

Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.

Our stay at the Omni was less than 24 hours Most everything was really great except for the price of parking. We paid 60.00 to park in the Omni’s parking structure . Seems a little expensive to park .

Excellent hotel in the downtown Charlotte area. Professional and attentive staff throughout that were always friendly and helpful. Common areas were highly maintained and looked great at all times and the hotel offered a number of dining and additional services, including valet parking and access to buildings throughout the downtown area and some shopping areas in on the bottom floor of the hotel. The rooms were nice, comfortable and well maintained.

Beautiful hotel

Great hotel in great location. A bit noisy but it’s the city

From the moment I arrived at the hotel was amazing! The views from the room incredible! Staff was so welcoming and friendly

No complaints. Great customer service from all. Great location. Will stay again.

The only thing I was not happy about was the pool was being remodeled and no where did it tell you this and we had plan to enjoy the pool with the weather being so nice! Other than that great facility and staff were great as well and very clean

Great place

Great stay at the Omni Charlotte- will definitely stay again

Everything was wonderful except for the parking.

Very dissapponted regarding the pool was closed fur repair. I don't appreciate the surprise , i would like to know in advance so i can adjust my expectations and plan accordingly

Convenient prime location. Very clean and kind staff

We called for luggage cart at checkout and no one ever came. Overall the stay was good, except unable to transport luggage for timely checkout.

This Property met the luxury and hospitality expectations. Unfortunately, downtown Charlotte has a bad homeless epidemic. In the bus stop right in front of the hotel driveway, there was a woman living in there, and literally taking bucket baths. We witnessed this all throughout the 3 days of our stay. It is an unfortunate humanitarian crisis, and for out of state visitors like us that are in the city to explore all it has to offer, it felt unpleasant. Other than that, the property felt safe inside. Also pool area won’t be opening until June 2025.