8.0
Very Good
From 951 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

9.4

Service and Facilites

8.0

Traveler Reviews DoubleTree by Hilton Chicago - Arlington Heights

Number of reviews per page
20
40
Top reviews
Ahmad
icon-Leisure
Leisure
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Staff was very incompetent and rude. Room was dirty with bugs and spider webs.
lizz
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very Good Service
Theresa
icon-Business and Leisure Family
Business and Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room Was very warm and humid. The carpet was wet throughout the room as if they were just shampooed. Room smelled musty.
Ayman
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean
Tammy
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location
Yaroslav
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

-
Anastasia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A very nice hotel with beautiful amenities, a fantastic pool and gym, and a stylish restaurant and bar area. The property feels upscale and well-maintained, offering a comfortable and relaxing stay. However, the airport shuttle service was a major disappointment. It was unavailable both for our arrival and the following morning due to a large group reservation. The shuttle was a key reason we chose this hotel, despite its distance from the airport, so this was frustrating. Additionally, I had prepaid for breakfast through Expedia, but the restaurant staff couldn’t verify it and directed us to the front desk. Unfortunately, no one was available there to assist. Overall, this is a wonderful hotel with a lot to offer, but I wish the shuttle service were more reliably accessible to all guests, and that communication between the restaurant and front desk staff were more efficient.
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Syed
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall good customer service but management discriminates against customers using expedia and hotels.com
Cindy
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was probably the best hotel I ever stayed at and I wished I could’ve stayed here longer because of its walkable distance to the bus and Mitsuwa. They have nice facilities and got me everything I needed and more. The room was definitely clean and has every amenity I needed besides a fridge and microwave.
masayasu
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Good Breakfast is good Very close to Mitsuwa japanese supermarket
John Paul
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Polite staff, nice location, clean rooms.
Michael
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place, but the Expedia listing stated shuttle service from the airport, but no details. It ends at 10 pm, and with the significant issues at ORD due to the tram being closed, transportation added significant unknown costs to the trip.
marie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check in was great but there was never anyone around, or even at the desk. The Pool should be reported to the BOH, the filter was never on, the amount of hair and dirt was discusting. The carpet in the bedroom made my socks black. When you did speak to the FD (after 3) she had no knowledge of anything around or even the restaurant in the hotel. Just shrugged and said I don't know anything about that. She was dismissive and rude, even when asking if there is a local pizza place. Hours of the restaurant. Everytime I asked something she insisted on looking up my reservation and then made a face (I booked on Hotels.com; felt she treated me like a second hand citizen because of this and told me I wasn't entitled to the 2 free waters in the room that clearly say free on them because I didn't book direct and she'd have to charge me....insane...the hotel is not forced to use the site they choose to. I asked for an MOD 2x and was told there wasn't one. Waited at the desk 15 minutes for a clerk to arrive to be told "I don't know anything about the pool".
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Tiesha
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I rented this hotel for yhe pool and it was dirty,merky water
Dustin
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was frigid, when we turned down the A/C the it made an awful noise all night
Ricardo
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Much better than the location in Schaumburg. Amenities worked and dog friendly thank God. Will stay again next year.
Frances
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Do not expect
Paul
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The bar/restaurant the birch grill or whatever. Is absolutely terrible. Just Terrible. The hotel itself was Fantastic. But that bar is useless and expensive. The cheeseburger was terrible. Came just burger n cheese melted in the microwave on a bun mc Donald’s does better for less. 26$ I’ll never have back before a tip. Just terrible
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Jessica
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Thank you! Pleasant stay!
Sally
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was very friendly, and I loved the cookie the front desk offered at check in and at night if I wanted.
Number of reviews per page
20
40