Overall Ratings & Reviews DoubleTree by Hilton Ontario Airport

Big property. No luggage carts available for the long walk to the hotel rooms. No visible signs directing to the laundry facilities. Only one restaurant open. Trash was all over the floor in the building by the stairs of the sky bridge. Trash overflowing at each recepticle. We were given the wrong room and when we tried to call they did not answer at the front desk. So then had to walk the entire length of the hotel, which took 20 mimutes, to stand in line for 10 minutes to tell them about the wrong room. Finally got double queen room. Walked all the way back. Found no carts along the way. They did not offer help. Then got to the new room and the phone line was dead. So we had to walk all the way back where we stood in line for 25 minutes before leavimg and asking the Starbucks worker where the laundry facility was. One vacationer also shared they were given a king size handicapped room too by mistake. NO FAN IN THE BATHROOM. Free wifi did not happen. Tv channels.were all fuzzy with no channel.clear. White goop on the side of the bed. Overall a very frustrating stay.

Older hotel - nice rooms and grounds. Surp

We had high expectations because we had a fantastic time before. This time wasn't as great. Our room didn't have a balcony, we paid more, and the entry door closest to our room didn't work. There wasn't a clock in the room, which was odd too.

GREAT PLACE had so much fun at the pool

The property was nice and clean. The staff was extremely helpful at the facility and with local information as well. The pool was nice and clean and busy.

GreT

The gardens were pretty and the pool was nice. It was close to the convention center so that was great for our purposes. It needs a little updating in the rooms but it was clean and bed was comfortable. The hotel got very busy and very loud on the weekend and there were a few unseemly people hanging around. Definitely not an4 star and maybe a 3 star.

We waited almost an hour for a room to be available, other than that no issues

Probably may last visit to Ontario but the Double Tree was always a pleasure to stay at.💪💪💪

The stuff was very informative and help me navigate through the city.

Shuttle service was easy and fast. I loved pool area, and how it felt like a resort.

I didnt like that the back door lock sometimes didnt work

Excellent staff,very nice hotel

Didn't meet my expectations for a Hilton/Doubletree. Location has no real amenities nearby, not really walkable. Food and everything at hotel very over priced.

Beautiful views

Our room was loud and dated. The pool was filled with massive groups, even at 9:30pm. The front desk staff would not answer the phone and refused to give any credit for issues while on site.

The pool and property of the hotel is beautiful and the rooms were very spacious but the customer service was definitely the worst aspect. We would have to wait in line for at least 10 mins every time we needed to ask a question and honestly were treated kind of rudely or like we are bothering them and that happened with more than one associate.

Great location! Very clean. Friendly staff. Loved your nightclub!

Short but, wonderful stay! I’ll definitely be back baby!!!

Great place to stay