Overall Ratings & Reviews Super 8 by Wyndham Amarillo West

Average hotel for the price. On the run down side but not bad. Comparable to similar chains, on the lower side l, and breakfast was pretty limited. I Paid in-full ahead of time for a 5 person occupancy room(5 person occupancy costs more to begin with), with a pull-out couch. Obviously with 5 people being paid for, the pull out couch will need to be used. Upon checking in, I was charged another 25$ to get sheets for the couch so my daughter had somewhere to sleep. Buyer beware.

At check in is when I found out about a $20 fee for sheets for sofa bed, the room was dirty, hair in corners , tub falling apart, toilet cracked, cigarette hole in blanket, bedroom window cracked, lock to door is falling off. Tiles falling off walls and being help up with tape.

There was an adult toy box left in a drawer of the room. The room smelled of smoke. When I spoke with the front desk regarding the smell they explained the room is a non-smoking room. I wanted to be sure we were not charged a smoking fee due to the smell. The room was very basic which is fine. The lack of cleaning in the room was a cause for concern.

Try to charge for towels. The room was disgusting. Bugs. Limited towels. Unfriendly staff. Will not pay. 20 fir towels. Do not stay at that hotel.

The room and pool were fine for one night. The area around the hotel was not the best. The front desk was helpful and nice.

I am mobilely challenged and it as difficult to get into the bed. Too high!

Great service

Staff was friendly, room wasnt throughly clean, food left in fridge from previous guest, trash behind bathroom door! Hotel makes alot of noise, not from other guests but the building itself, never heard a hotel make such odd noises throughout the night. Breakfast was minimal, we ate elsewhere!

Rooms were dirty and breakfast was very poor

Great people

It was fine for our one night stay

Nice clean and spacious room. Only issues were non-working fridge and tv remote.

When I arrived (@10p.m) they gave me a room with no sofa bed. I had reserved a room with 2 queens and a sofabed. When I told clerk he changed the rooms but never gave us extra blankets or pillows for the sofa bed. When my son went to ask for some blankets and pillows the clerk said that it was going to be an extra charge. Luckily we had an extra blanket and pillow in the truck. We could not shower as the shower was clogged and the tub dirty. The breakfast was a 2 out of 10. Coffee was watery (not strong at all) and bread only had butter as the dressing.. no jelly at all. We ended up checking out at 7am.

This was a terrible hotel. The first room we were given had dirty linens. When I requested more towels, wash rags and blankets I was told I would be charged. I requested a new room after we pulled back the sheets and one of the beds had stains and pubic hair in it. The room was filthy. There was hair everywhere, pee on the back of the toilet, toilet didn’t flush, random sock that was left behind by another guest. After finding all this, I went to the desk a second time and asked for a new room. The young lady tried to refuse us a new room. I showed her the pictures and also showed them to another guest who was checking in. She finally agreed to give me a new room. The second room was better than the first. However, In the second room the pillow cases were dirty. The bathtub faucet was leaking. The finish was peeling off the tub. And there was what looked like soda or blood splattered on the lamp and picture behind the bed.

Accessible units should not have beds so high! I take a step stool in with me when I don't know. Lots of room.

Swimming pool was supposed to be heated, but was so cold I had to move VERY fast. But I really need the exercise after driving all day.

It was okay but then again you pay for what you get it was hot in there even thought the AC was working but overall l would say it was okay

Terrible

I got charged $20 extra for using the sofa bed that's already on the room. When I booked it the rate I paid included the sofa bed. Very misleading. They should just charge one rate and everything in the room can be used.

Good stop.