There was a roach in our bathroom

The hotel was very bland, and definitely not worth the room rate

The room was clean but outdated

Fantastic hotel, great staff , great pool , great stay !!

There were multiple issues at this property. Lack of towels, the quality control is not good. We paid for a room with a balcony with table and chairs. We got the balcony but not the chairs. The sofa was stained and ripped. Close to a 2 star. A real disappointment for the price that we paid (500€ plus) per night.

The hotel is situated on the promenade in Palermo. The hotel provided the usual facilities in the rooms - our room had a view of the promenade - there are plenty of different Italian restaurants in the locality - you’re spoilt for choice. The staff at the hotel are helpful (particularly the Reception Staff). The swimming pool area is well maintained and staffed. We thoroughly enjoyed our stay.

Good location for historical centre, waterfront and botanical gardens. Hotel itself was clean. The general service was just a little below the standard you would expect from a hotel costing what it did to stay there. Coffee machines did not work at breakfast, which was average. Staff were generally pleasant but some seemed dismissive. There were not enough around the bar/pool and at breakfast. Had to wait for tables to be cleared and cleaned.

Needed extra towels asked several times. Seemed short staff but they were pleasant wish they offered free waters as other tours do No chairs on our balcony others did

Friendly staff.

The breakfast isn’t so good.

Hotel was good, location was fine but a bit sketch. Breakfast was great! Pool was also great but a bit noisy. Our stay was overall good but could have easily been better if the entire hotel didn’t smell like dead mouse.

Great location with comfortable rooms and nice pool area

A nice hotel, the pool is a lovely bonus. The staff are very friendly but service at the pool can be slow or non existent. The rooms are nice and clean. The shower water pressure is very low. Upon arrival, a few things could be explained like breakfast service, pool towel tokens, the restaurant. The dining menu is the same every night, could be varied.

A very nice hotel that is clean and has wonderful friendly and helpful staff.

The room was nice, the beds were comfy, however the shower was weak and toilets not very clean Swimming pool was very nice but not very clean, the loungers flip sometimes and toilets have no rubbish bins

very close to the centre.Lovely pool

No air con in the gym. Not enough pool towels. Pool toilet disgustingly dirty. No service at pool bar and restaurant. Not permitted to park or use outside breakfast area due to business conference going on. Hotel guests told to eat breakfast inside and not park their cars in hotel car park.

We had two nights here to complete our Sicily holiday. The hotel is expensive but it is summer. The room was spacious but the shower needs a good scrub. The pool was perfect for the hot days but railings and posts need some direct maintenance which is a feature of Sicily but should not be at this price. Location is good as it is not far to walk to the busy old town. Restaurant was very enjoyable.

Convenient hotel

We had a great stay! The hotel was centrally located and within easy walking distance to lots of restaurants and shops. The staff was friendly, and everything was very clean and well maintained. The kids especially loved the pool, which was a fun bonus. Would definitely stay here again!