Overall Ratings & Reviews DoubleTree by Hilton Durango

Front desk person would not take the time to accommodate our request to have our two rooms closer together. We traveled with our elderly and fragile parents and provide for their care. Despite checking in early the front desk person could not or would not consider our request to have our two rooms closer to one another as the rooms were literally at opposite ends of the hotel. I mean the last rooms at the ends of the north and south ends of the building. The Hotel is very long and I approximate the distance to be about 3 to 4 hundred yards. We were told the reservations and room assignments were randomly assigned despite me making the reservations in one single transaction. This refusal to accommodate our request caused so much undo stress on my elderly in-laws and a lot of extra work back and forth. I had to park at their end of the hotel and re-park at our end six times to unload when we arrived and for check out and, too, each time we left for shopping, dinner and breakfast.

Liked the river stream behind property. Convenient. Didn't like hard cookies. Breakfast should be freeeeee! .

Great!

Property is located in a great place. But we had issues with the bathroom which staff did not want to fix or acknowledge.

NA

By the river relaxing listening to the water

Beautiful location, nice clean hotel. Beds and pillows were comfortable. Shower was great. On a trip and this place was our second night and ended up being the best sleep on the trip.

Nice place

Everything

Hotel muy limpio y cerca del centro de durango y la estación de tren

Aging hotel in need of thorough cleaning, updating, and repairs. Noted pealing paint and wallpaper in the room. Brown goo dripping from bathroom ceiling. Someone else’s hair clinging to shower wall and ceiling.

Staff were great! Hotel is dated. Restaurant was good

Hotel is very tired and in need of an update. Felt nickle and dimed for many things that are complimentary at similar hotels. Charging $14 a day to self park in a huge lot is insulting.

Great hotel stay. The room was very cozy and clean. The location is perfect, right on the river and walking distance to train and shops. The Beer Garden was the perfect spot for food and drinks located on the hotel property. We were surprised by the $12 a day parking but we really enjoyed the stay.

Great property

The shower head and water pressure, river behind hotel, doggie bowl and bones for pet

My first review of DoubleTree by Hilton in Durango was not very complementary. All but one of the issues I raised then were promptly addressed by hotel management and staff. However, when I checked out, my bill was $24.01 more than I'd been quoted by Expedia.com. Apparently, the new desk clerks charged me $12.00 per night for two night's parking which the manager told me they had agreed not to charge for parking after I had complained about that in my first review. So that was NOT fixed to my satisfaction. The only other remaining issue was with the maids who merely left clear plastic bags for the waste baskets draped over the side of the basket without actually installing them in the waste basket for use. My home cleaning ladies always install new trash bags in the waste baskets in my house when they empty the old ones. Apparently, for $238 plus $32 taxes per night, you're supposed to put your own trash bags in the waste baskets. The room itself was fairly comfortable. The bathroom was large and had all the usual accoutrements. I chose a king bed with separate sofa room because it was larger than a plain king bed room. The sofa gives you a place to sit and watch the big screen TV without having to sit on the end of the bed like most hotel rooms. The air conditioning worked well, was easy to adjust, and kept the room warm. It didn't seem to have a vent in the bath-room which could be a bit chillier at times.

Construction

Close to amenities and the river

Beautiful hotel inside. Does need some repairs outside. Very nice staff