Overall Ratings & Reviews Best Western Plus The Connaught Hotel & Spa

Very friendly and helpful staff

Lovely spa hotel

Great location and easy to get to hotel. Has its own car park. Swimming pool etc is lovely and well maintained.

Lovely hotel, great welcome from friendly staff. We will happily stay there again.

The hotel was dated, the room was nice and spacious with dust everywhere.First day we opened the bed and found hair and a butterfly in the bed that was made up, this was really off putting.The room was quiet and the bed was comfortable.There is no refrigerator in the room which I thought it was standard for the price of the room, but the website does not state that there would be a refrigerator in the room, which is fair.Breakfast was a standard buffet with English breakfast and continental dry breakfast.There was no pancakes and if you require fancy, eggs Benedict, its £5.The garden is beautiful and the spa and pool is inviting but the hotel lacks atmosphere and needs updating.For the price, I could have stayed somewhere else in Bournemouth with a better experience.I would recommend The Marriot hotel or Hermitage hotel.

I tried the evening meals on this stay and I thoroughly enjoyed the food, very tasty and fresh, staff were friendly, respectful and polite.

A nice hotel that is looking tired. Our room was rather dusty with cobwebs on the balcony. It feels like no investment has been made in this hotel in a long time, which is a shame. Great location though and nice spa. Lovely breakfast and the staff at breakfast were great.

Hotel was lovely and a great location. I appreciate it was a busy bank holiday weekend with weddings on both nights I stayed there. However, smelling cannabis at 6pm as soon as I stepped out of my room across the floor and being woken at 2am from someone shouting in their room for over 30 minutes was a real surprise during my stay. I was staying alone in a room so felt quite unsafe when this happened and wasn’t something I wanted to report in a busy reception upon check out

Lovely stay, pool was very cold but jacuzzi was good. Pool area generally needs a refresh. Good breakfast buffet, no cooked veggie options but may have been available to order but not clear anywhere. Room was ok, clean, overlooked courtyard which is very nice. Bar has a large gin selection but no aperol!

Stayed In room 34 comfortable but bathroom far far too small… otherwise excellent

Lovely and helpful staff. Excellent food. Not sure the room upgrade was worth the money. Although bigger than other rooms the bathroom and fittings are pretty standard. Lovely hotel with a nice garden and lounge areas. Would book again.

It was a lovely stay, the room was clean and spacious. The spa facilities were great.

We had a very pleasant stay and would return. Great location, comfortable just wish parking was free for guests in the hotel car park we had disabilities and no.concession offered which was disappointing.

Excellent leisure facilities. Ordered extras but drink wasn’t in room on arrival. Breakfast cleared my tea and cutlery while I queried for bacon! I had left a walking stick against my table.

Lovely hotel near the sea. Modern fresh interior. Friendly staff. Really nice restaurant and great breakfast. Added bonus was the Spa!

Did not need parking. Stay was brilliant as always

Very disappointed in this hotel. Not great service at reception, not particularly pleasant. Room very dated, pool not in great condition and a very dated and dirty gym.£10 to park in the hotel car park. Swim times restricted for kids but have to click through 3 pages on their website to see this.

I liked the property for the location and easy to get into Bournemouth by foot or bus. Hotel had good restaurant and friendly staff who made you welcome. Car parking a bit difficult with access and not many spaces for disabled. There is an additional parking next door which is another plus. Best you arrive early to find the best spots.

Firstly we thought paying for parking was unnecessary especially as the car park was never full during our stay, £10 a night is far too much. Our room was ok and clean but very small and the decor was tired, didn’t follow the modern feel you got when entering the hotel. Our first morning at breakfast the coffee machine was broken, we later saw there was another machine in the bar so the staff could have used this. Day 2 the machine worked but there was no bread for toast or beans, my husband had nearly finished breakfast before the beans were brought out. I had the avocado on toast which was lovely. We enjoyed using the spa facilities, nice pool, the spa pool was disappointing as no pressure from the jets, staff were friendly and helpful, my husband had a massage which he was very happy with. We liked the fact that the hotel communicated using WhatsApp, great service from housekeeping. Overall we enjoyed our short break, just a few things that need some attention

Overall, a very good experience. Restaurant was good, breakfast room too. Safe, convenient location with on-site parking. Room heating was good and bed comfortable. No complaints.