Overall Ratings & Reviews DoubleTree by Hilton Norfolk Airport VA

Clean and green

Free breakfast buffet is a good option

The check in was very easy and the staff was very friendly and helpful. We love the cookies at check in. The pillows and bed were very comfortable.It was very convenient to the airport.I also enjoyed the pool.The restaurant was very good and I really enjoyed happy hour. one thing they do need is a computer downstairs that guest can use.

Short notice business trip. Last minute booking Hotel was okay, staff was kind, definitely an A+ with the Gluten free cookies!!

I had a terrible experience at Double 3 Hotel, room 117 (first floor). The room was full of mold on the walls, curtains, and ceiling, which was leaking water all night. The smell of mold was so strong that both my friend and I got sore throats and runny noses, and our voices changed from breathing it in. We couldn’t sleep the whole night. We reported it to the front desk, but they did nothing. They said management would contact us, but no one has reached out and they kept our deposit, and no refund yet. This completely ruined our holiday and affected our health. We are requesting a full refund. I do not recommend this hotel to anyone. We have been to Double Three before, but this one was horrible.

👍

The place was very clean, and we definitely loved it. The beds were also incredibly comfortable.

Bedroom was clean and roomy. Staff was friendly and helpful. The rest of the hotel was very dirty and hot. Floors were covered with dead bugs and dirt. No ac was running in the lobby or hallways. Bathroom toilet had problems flushing. Refrigerator was not cold. Walls were paper thin and guests were loud and rowdy. The pool area and gym was like a zoo.

Ryen at checkin was extremely nice and helpful.

The only negative was that my neighboring room was extremely loud well into the evening

Good & clean.

The internet was down for the whole duration of my stay

1

Keep up the good work

Hotel building looks nice from the outside, clean & pleasant when you first enter for checking in. Our room was okay too and comfy bed except for one thing our shower on the 6th floor doesn’t have enough water pressure. Just very frustrating experience when you need stronger water pressure to feel relaxed and comfortable from a busy day.

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Shuttle service between hotel and airport was excellent, and my shuttle driver was very helpful on giving me directions to where I needed to go once I had my rental vehicle.

Great stay. I was greeted at my arrival with a smile, southern hospitality, and hot cookies- my fav! My room was spacious and had perfect accommodations to work from the room. WiFi was sufficient for my needs. The bedroom was very comfortable. The restaurant was also great. Tia, the bartender was super personable and made me feel very welcomed. I would definitely stay again.

I love staying at this DoubleTree whenever I visit Norfolk, VA. This time, I am disappointed and appalled. Usually, I strip the beds out of courtesy because I was a housekeeper years ago. Upon removing the sheets from the bed my grandson slept in, there was blood on the mattress pad. On my bed, there was a light red stain as well as a blood stain on one of my pillowcases, and stains on both blankets. This was unacceptable. Appalled Guest - Hagerstown, MD

Excellent staff at front desk, maintenance, drivers, maids n restaurant folks. Everyone was so happy n helpful Marchelle, Drazey, Tia, Comfort, Gary n many others were awesome 👍