Overall Ratings & Reviews JW Marriott Houston by the Galleria

Convenient and great customer service.

Fine stay. Property showing age. Great location.

To expensive for the overall experience

Nothing

The staff member that checked us in was quite abrasive, but the manager was. excellent! The property is very outdated.

Nice Stay

It is a nice solid hotel

I like the fact its a well known international brand and easily accessible to shops, restaurant snd banks. I gound it very convenient. Cleaners were active. Not enough food variety though.

highly recommended

Clean!

Still haven’t received my deposit

I was in town for the Houston half marathon. Originally, I booked the wrong JW, however I was able to change the reservation to the correct location and it was very accommodating. It was very convenient. Hotel was clean and friendly service.

Good experience!!

Lovey property

Friendly staff and clean rooms

Not sure how this hotel has a 5.0…Definitely NOT the Marriott quality I am used to. The parking garage ticket gate is long overdue for an upgrade. Coming out of the garage was an adventure as there are no signs to direct you to the exit-going straight leads you to a sketchy back side of a building . The elevators were DIRTY-fingerprints and smudges everywhere. Room was outdated and could stand some modernization. Turned on bathroom sink and brown water came out, dirt ring in the tub, and hair on the shower walls. The room was close to the elevators so we could hear it loud and clear. I will say the front desk did attempt to look for a “better” room but no availability. She offered comp breakfast (6am-11am) which would have been nice had we been kept up by the elevator “music” all night. I would not stay here again.

Nice

Beautiful property, excellent gym facilities, delicious breakfast and kind staff.

Fine dining

Very nice