Overall Ratings & Reviews Sheraton OKINAWA SUNMARINA RESORT

The standout feature of this property is undoubtedly its location. To be honest, I likely wouldn’t have chosen this hotel if it weren’t for its beachfront setting. The rooms are in serious need of renovation. While the size was adequate and the balcony was a nice touch, the décor and fixtures felt outdated, and there was a noticeable mildew smell. Despite setting the A/C to the lowest temperature, the room remained a bit humid for my preference. The lobby, which features an aquarium, had a strong fishy odor—an interesting but somewhat unpleasant quirk. During our stay, only one restaurant was open, serving breakfast, lunch, and dinner with both à la carte and buffet options. Fortunately, the food was actually quite decent. One of the biggest highlights of the hotel was the beach activities. Guests have the option to purchase a pass for a one-time fee of 4,000 yen per person, which grants unlimited access to a variety of amenities. This includes kayak and water bike rentals, zip line access, beach chairs with umbrellas, indoor pool entry, and more. This added a great value to the stay and made the beachfront experience even more enjoyable. I also booked a spa treatment during my stay and had a fantastic 90-minute massage and facial for 20,000 yen (about $135 USD). It was a wonderful experience and definitely worth it. While the hotel had its quirks, it also offered some great features that made the stay enjoyable.

위치가 중간 지점이라 관광지 이동접근이 편하며 바다를 즐기기도 좋아요

Nice staff, speaks English, breakfast was good and the time for breakfast was a good amount of time. Rooms were clean, the property was beautiful. Plenty of amenities

There is practically one restaurant serving buffet in this resort. We didn’t have a car so we were practically prisoners of this resort during our three night stay. One waiting staff, about 50 years old asked my wife’s age when taking our order. This was very inappropriate and unacceptable. We were both 80 something. After taking the order he never returned.

ChatGPT Great disposition from everyone, despite the significant language limitations for most. Amazing and excellent YUI, who served us every night at the restaurant with fantastic kindness and willingness. The massage service we enjoyed was also very good, as well as the person (whose name I don't recall) who checked us in. Everything was very good.

Nice place and everything there to be able to enjoy.

BOOK IT ! My husband and I had a wonderful time, so many activities! Very friendly, and we highly recommend adding breakfast to your room, very convenient! But my favorite thing about this resort is how kid friendly it is, kids are more than welcomed! We will be back at this resort forsure!

Everything was amazing except the floor in the room. It was kept very clean but it’s the kind you put outside on your patio. It was very rough on your feet if you want to walk barefoot. FYI I stayed after the reno. The hotel was extremely family friendly and had tons of families with children. There was a game room, indoor playground, and arts and crafts room on the ground floor. The family SENSES dining area had a duplo Lego area to play. I can’t say much about the pools since I didn’t swim, but my 2 year old son (who loves pools) didn’t seem impressed and didn’t beg to go in. The beach was beautiful and the bridges were great. You could see crabs all over the rocks. View from the balcony was spectacular.

Nice and clean,enjoyed the spa,little bit small beach but there is public one in walking distance.

Nice place, but limited food options and expensive transportation without a rental car.

The only reason to stay in this resort is the zip line and the drone shooting service. The staff can speak very good English and very friendly. Other facilities a bit old. Everything need to pay, parking need to pay, sauna and swimming pool access also need to pay and beach facilities also need to pay. The detergent for washing machine also not included, either need to bring yourself or buy from vending machine. The hotel lobby has a very heavy sea smell, which only available in the lobby area.

Friendly and helpful staff.

The property was nice overall. The biggest problem was there wasn’t many dinning options, especially during the weekdays. Also, The restrictions on outdoor activities was stupid. We tried to snorkel in the roped off swimming area with just a mask and snorkled, water 5’ deep or less and we were yelled at and stopped because we had to wear life jackets. Then we went on a paid snorkel excursion with wetsuits and we had to wear life jackets. We couldn’t go down the slide with our young kids. It was things Like these that made it a pain to use the facilities.

The hotel is great for families and the water sports are amazing.

Great resort.

The resort really made this trip for us and the town was at times unwelcoming for non-Okinawa/ Japanese people (possibly because of the language barrier). There was a serious lack of transport outside of the resort. We couldnt rent a car and the bus transportation is confusing and unreliable but this is NOT the resorts fault, this is a lack of local resources.

One of the best resorts we have ever been

Overall it's a pretty hotel by the beach. The only disappointing part is that you have to pay extra to use anything and the food is not great at all. We ate the breakfast but went to other restaurants for other meals. Would recommend but keep in mind that the price to stay does increase if you want to use amenities. Also everything is closed very early (I.e access to beach and outdoor pool ends at 5:30pm), indoor pool closes at 8pm so there is nothing to do past 8pm which was pretty long and boring as there are 2 ping pong and 1 pool table that is constantly busy. Very clean and friendly staff though and the beach was well maintained.

The staff were very friendly and helpful. The staff in the "Senses" restaurant were amazing. Our son has severe food allergies and they worked with the chefs to ensure that he had a safe meal to eat each day. They took amazing care of him. Fantastic service from them all. The food was very nice too. Our room was comfortable, and we loved having the balcony with the gorgeous ocean view. The Hotel has an indoor pool and Japanese baths as well as an outdoor pool and various watersports, which was great. We went snorkeling to the Blue Cave, which was fantastic and all of the staff on the beach taking the water sports were fantastic. Was extremely disappointed that as a guest at the Hotel, we had to pay to do non-motorized sports, such as Kayaking, to sit on a lounge on the beach and to use the pools. Surely this should be part of your room cost like other Hotels and Resorts. Mini Golf was offered but the course was very overgrown and not well looked after, we didn't even bother having a game. We loved Okinawa and our stay at The Sheraton was great. I just believe that paying guests should be provided with some complimentary activities and that the grounds need to be maintained to a higher standard.

We had an amazing stay here! The rooms were very clean and spacious. The complimentary breakfast was amazing. They had both Japanese and more western breakfast options, with an omurice station, fresh croissants made every half hour or so, curry, fish, fresh fruit just to name a few options. The staff was incredibly kind and friendly, making our stay extra special. As for the private beach, you can pay about 4400 for use of the indoor/outdoor pool, kayaking, paddle boats, a beach chair (coats less for children). This is a one time charge for use throughout your stay. You can still access the beach without this pass- you just will not be entitled to a beach chair. Both pools were quite nice. They also have an onsen that is quite nice after a long day! We really enjoyed our stay and will definitely return!