Overall Ratings & Reviews Hotel Lucerna Tijuana

I love it first time staying here. Will be coming back.

Every single time I come to Tijuana this is the hotel I enjoy staying at

Very nice

The air conditioning did not work and they moved us to another room and it was the same we waited over an hour to get moved. The staff was ok at best. I stayed at Lucerna in Mexicali and it was great and great staff!

They tried their best but they did not keep their promise to have a refrigerator in the room for my daughter‘s medication. They promised three times and it never happened. They did finally give me a big bucket of ice to place her insulin and other medications that needed to be refrigerated. When we arrived, the woman at the front desk rather, impolitely informed me that we would not be having a refrigerator or microwave in our room as promised. However, the rest of the staff was extremely polite and cordial. Overall, I enjoyed my stay and they treated my daughter well after her surgery. The price for our two rooms was very good. I will definitely stay at this hotel again when I am in Mexico. I’m sure during my next stay if I require, they will make sure I will have a refrigerator and possibly a microwave. if I encounter the same young woman again, I will ask for someone else to help me. You’ll know who she is when you meet her.

I love their food, location is Very convenient and safe

Great experience

Great place. Staff very helpful and speaks English very well!

Safe area friendly staff roof top sushi bar delicious food

I am back. This place. Is great

Awesome staff food

Amazing place and very central to everything you need in the city

The rooms are always very clean and very comfortable, we always enjoy our stay in this Hotel

It’s been several times I’ve stayed in that Hotel. The rooms always smell humid, and I tried this last time to let it go but the smell like sewer was strong and when I asked, do to me being on a cane I asked if they had rooms in the first floor or elevator access they said no, not only did they give me a room in the second floor where there was no elevator the send me to the last room in the corner. Don’t think I’ll stay there anymore. The hotel is not cheap to be in Tijuana and for them to act the way they do is not worth it.

The property is very nice and comfortable. The staff have been excellent! Would recommend this resort anytime!

Every thing is great

Not what I was expecting

The best experience! Great great customer service

Good

It was comfortable