Overall Ratings & Reviews Hotel Lucerna Mexicali

Great attention and service from Alejandro Machado very helpful Hotel very clean and restaurant food excellent

Nice place to stay with the family. Very family oriented

would come back again

all was absolutely good expect the restaurant was awful and workers on the restaurant.

10/10

excellent service in all aspects and excellent an warm welcoming.

Great place to stay

It wasn’t what I expected

Algunas cosas que mejorar pero bien!

Exelente locación, personal muy amable definitivamente volveré a hospedarme en hotel Lucerna

Water was tepid. After running the shower got a while, it never came out more than warm, No hot water! That was for three days I stayed.

Good

At the beginning I wasn’t happy ( weird shower on roof and was hard to take a shower) but the last night they gave us an update ( cabana) and that was much better .property was clean / feels safe and everyone was very friendly.

Very nice hotel all employees extremely nice

Had an issue with the air conditioner, but, it was taken care of right away

I found a big cockroach by the pillow on one of the beds in our hut

The property was vast with plenty to keep the eye entertained and consistent architectural style. The chalets were an especially charming touch. The buffet was par excellence, with a wide array of items that will satisfy the palate. The rooms themselves were comfortable and the beds were firm enough to allow sleep after a long drive to Mexicali. We were disappointed that the room did not have a coffee maker or a microwave. The pool was also cold, which is a shame since I was looking forward to a dip. Overall, the hotel satisfies your needs but may be short of certain amenities one might take for granted at other hotels.

Excellent!

No hot water for two days!!

Everyone is really nice and welcoming. Would recommend and would stay again.