Clean rooms, some friend staff, old property,

Everything really good

We upgraded to a large ocean view room and honestly… highly recommend! 🌊✨ The view alone made it worth it. That said, All Ritmo Resort could definitely use some updates. The pool was missing quite a few tiles 🏊‍♂️ and when it rained, there were leaks coming through several windows onto the floor 🌧️😬. Food-wise, it could use a major refresh. Over the 3 nights we stayed, the kids’ options were basically the same every day—hotdogs, burgers, and fries 🍔🌭🍟—and the main buffet didn’t offer a lot of variety. On the bright side, Arturo at check-in was fantastic—super friendly and a pleasure to deal with 👏😊. There are also two convenient tour booking desks (one by the pool and one inside near the front desk), which made planning excursions really easy 🗺️. The boutique/gift shop is impressively stocked—you can find pretty much anything you might need, from souvenirs to medications to clothing and toys 🛍️🧴👕. The beach area is in a great location and it was always easy to find a chair to relax in 🏖️☀️. The water park is huge and a lot of fun for all ages 💦🎢, and we loved the underground walkway—super convenient and safe since you don’t have to cross any busy streets 🚶‍♀️👍. Overall: great views, friendly staff, and fun amenities—but definitely room for improvement in maintenance and food.

The hotel has a charming, old Mexican architectural style. While it feels a bit dated, it is well maintained and clean. It’s located outside the main hotel zone, next to a marina, which makes it a great choice if you’re looking for a quieter, more relaxed atmosphere. The beach is fairly small and includes some rocks, shells, and patches of seaweed. Although the water is clear, it may not meet expectations if you’re hoping for a wide stretch of soft, white sand and bright blue water. The on-site water park is enjoyable, especially for families with young children, though it could use some updates and minor repairs. The buffet offered good food, but the standout meals were the reserved dinner options. In particular, Jose and his colleague at the Ostras restaurant provided exceptional service. Most of the staff were friendly and eager to help. Juan Carlos at the activities desk was especially helpful, assisting us in booking excursions around Cancun. For transportation, we arranged a shuttle through MTS, which cost $90 but wasn’t the best experience. Taxis are very expensive and best avoided. Instead, Uber is a much more affordable and convenient option for getting around. Overall, this is a solid choice if you’re looking for a peaceful, low-key vacation without too many frills. However, if you’re seeking a more luxurious experience, this hotel and area may not be the right fit. I would rate it 3 out of 5.

Julio from front desk was very rude when we checked in. Rooms were as described but there’s so much mold that we didn’t want to be in the room much. Came back home sick because of the mold. Mario in the restaurant was really kind and worked so hard when we were there. Marco and Eduardo at the bar were so friendly and knew what drinks to make before we even got to the bar. I would not stay here again unless the property upgrades and gets rid of the mold in the rooms.

Good place but needs renovations water park all rusted but otherwise nice

As always we are very pleased with the hospitality provided by staff and management of All Ritmo. Since 2010 for many years we visited the resort with our daughters and their husbands and their children, our 5 grand kids. Weather, ocean, sand, sun and always smiling and helpful staff were the sure features that keep us coming back. Aqua Park, night shows, kids club, activities are additional aspects of our favourite place. And we know the comparisons, we were in few other beautiful resorts in Mexico but we will come back to All Ritmo…🏝️🏖️🐠

Our stay at All Ritmo Cancun Resort & Waterpark was average overall. There was no internet in the rooms—only in the lobby and public areas, which was very inconvenient as we had to go there just to check messages. The staff were mixed; some were friendly, others were not. The food was mediocre—you could find some good options, but not consistently. The property is quite old; although it has been renovated, it still feels outdated. There was no fridge in the suite, no cold water in the room. The entertainment was poor, very basic, and not enjoyable. Overall, I would rate this hotel around 2 to 3 stars.

The property is very old, needs an upgrade. Phones dont work, rusty bathroom fixures, sliding doors messed up, bad entertainment

Great location, walking distance to the ferry and ruins.

All the workers were pleasant and helpful . The food was delicious and they had a good variety to select from . It was a smaller resort so very comfortable with children and easy to watch them . The games room was very accessible . .

The room had a great view, NOT accessibility friendly, tons of stairs. Lots of problems with stuff in our room. The staff is amazing, responsive and very friendly. Kudos to julio 👏

We spent so much time in the pool. There was music and activities all day. Food was great especially at the speciality restaurants. Wish we checked it out earlier. Water park was fun We will go back again Staff were all friendly and helpful

Excellent time at this resort

A few items to note that I wish I knew booking this resort: 1. the resort is on a major road, there is no security and anyone can walk onto the property. 2. With the resort being on a major road all of the doors for the main building of the resort face the road, resulting in road noise (buses, cars, motorcycles) till late in the night and early morning are heard from your room. 3. To receive a resort towel for the pool you need to give your government ID as collateral. 4. The resort is non smoking (even on the beach) you have to go across the street to a smoking shack. 5. The standard rooms are across the street by the water park and you would have to cross the street or use the tunnel to access the main area and beach. The resort is run down, needs a major cleaning and a facelift. Beach is small, not enough lounge chairs (arguments happen due to this), deck is peeling paint, have to beg or tip well to receive name brand liquor (all they show on the bar is rail). I should say we do tip well but for the first two days we were told there was no Bacardi but on day 3 suddenly it was there hidden in a cooler. Will not go back. Will give another review on our room with pictures.

Dirty poor food quality bad service bad food everything is so dirty

The place was very outdated. It was clean. The staff was nice. It had the smallest buffet I have ever seen . We did not starve but it was not good. Need to spend an extra dollar and go somewhere different.

The food is disgusting. Hot dogs for breakfast everyday served as ‘sausage’. The pizza dough was raw every time. The stewed chicken had bone shards throughout so really unnerving to eat. Most of the time they served whatever wasn’t eaten the day before. It tasted awful. Fishy taste on chicken, rice, eggs etc. we all got sick from eating there. The rooms were dirty. Toothpaste spray on the mirror. Grim rings in the shower. There’s drains in the bathroom floors that smell like raw sewage. The beds didn’t have mattresses protectors. Old worn out linens. Dirty finger prints on the walls. Boogers & a clump of blood dried to the shower wall. The sliding door to our balcony didn’t lock. Told the front desk but they said it was fine. Completely disregarded issues. Oh and the bugs. Bugs were crawling on the dessert table & dead bugs in our room. Huge dead spider & a dead scorpion in or friends room. They were also told it wasn’t an issue & to clean it up themselves. The bathrooms by the pool lacked toilet seats. The pool has tiles broken all over & at the bottom of it. The deck hasn’t been painted in years so paint chips & splinter everywhere. The waterpark was the grossest of all. I reported that I found human waste, yes, poop, on the stairs up to a slide. They did not close the waterpark. It took over 20 minutes for someone to come over and when they did all they did was sweep it up with a dustpan. This place is unhealthy. You are putting yourself and your family at risk if you book

Very dated hotel which is fine but priced a bit high for what is offers. Food choices were limited and waterpark nothing like photos.No wifi anywhere in hotel other then lobby which is always loud and busy so no good for doing online work or schooling.

We felt scammed by this hotel. Nothing was as promised. We selected the junior royal suite with ocean view, for the kitchenette.We have party members with chronic illnesses and we knew we would need to spend extra time in the room.The room did not include the following items as advertised: table and chairs, microwave, kettle, coffee maker, toaster, dishware. We let the front desk know,they said they’d send it up immediately, but never did. The waterslides have 4 slides, the platforms are coming apart, the piping is rusted. The beach had copious amounts of feces on it - they cleaned the sea weed and feces most days, but not on others. We were told they were turtle feces but it looked human and someone else told us the yachts at the dock next door empty their tanks into the water. The docks next door are only available by guided tours, the public ferry is $5 cab ride away. There is 4 restaurants, two serve hot dogs,hamburgers and fries at lunch. One is 3 meal buffet. One is adult only Italian. One lunch spot rotates dinner between Italian and Mexican - must get reservations at 7am. The buffet has the same foods with different sauces daily. Cheap options - chicken thighs, 3 dishes with jicama, grilled onions. Fruit and vegetables were limited. You can only eat food in restaurants. No snacks, except overpriced at boutique. Activities were inconsistent, sometimes they did them, sometimes they didn’t. Dinner theatre is just theatre, no food,etc.