Overall Ratings & Reviews Comfort Inn Newport News - Hampton I-64

A+

DO NOT STAY HERE — Left Us Stranded at 2 AM on Memorial Day Weekend If I could give zero stars, I would. We had a confirmed reservation for Memorial Day weekend—one of the busiest travel weekends of the year. We booked in advance, planned around it, and even called to double-check. Everything seemed fine… until we were literally minutes away from the hotel at 2 AM, when I called to let them know we were close and they informed us: “We don’t have your room. We are fully booked.” No apology. No explanation. No offer to help us find another place to stay. We were just abandoned, exhausted, and left scrambling to find a room in a completely booked-up area in the middle of the night. This wasn’t a mistake—it was a total failure in basic hospitality and a complete lack of professionalism. You don’t sell out people’s rooms and leave them stranded without recourse. Ever. Do yourself a favor: avoid this hotel at all costs. If they can leave us out in the cold on a holiday weekend, they’ll do it to you too.

This property would have to be the most horrible hotel I have tried to stay in , the hotel staff is sooooo unprofessional and rude , I was waiting for a room and they were outside smoking ! I would never recommend this hotel to anyone

One major problem. The tv is very complicated. It comes on for you to select one of four midsts with now infor as to which one. Each time we left and came back we spent 20 minutes trying to get regular TV.

Clean. Comfortable bed.

Clean and quiet. :)

Convenient parking very clean Food options across the parking lot This is not a luxury hotel but it's great for business convenient to the interstate

Housekeeping would not make the beds

Good

Older propert but decently maintained. It’s not a Hilton but livable.

Everything was great except the eggs at breakfast. Way too much salt. I don’t salt my food and could not eat them.

Bathroom had soft spots on the wall- bubbles - Dated rooms with newer paint

The staff are very personable and accommodating. They make you feel like family. I’d reserved an ADA room and was informed during check-in (was super late coming) that the hotel was full. I did receive a room that was reasonable, but not what I’d reserved. My husband, who uses crutches, had some difficulty navigating the room. It appeared to be in some sort of construction. The door to the room had white paint marks on it. The light in the shower was coming down. The rug area where the baseboards meet was coming away from the wall. All of this considering, I would return provided I had a more comfortable room.

Really good stay , beds are hard and the staff are kinda noise all night but nothing outrageous. Breakfast is nice

Front desk was rude. That alone turned me off. But because I was traveling with my 8 year old for 12 hours and she just wanted to lay down I didn’t say anything.

Nice property. Conveniently located. Room and bed were comfortable. Breakfast was very good.

Location is nice and convenient and the staff too

I really enjoyed my time spent here !

Its worth the price…decent facilities. The staff was super friendly and helpful

Very helpful staff. Quiet