Overall Ratings & Reviews Fletcher Hotel-Restaurant Arnsberg-Sauerland

Thank you to the staff for making us feel at home. Your kindness, care, and hospitality meant so much to us. We truly appreciated the warmth and comfort you provided.

We were satisfied with our stay, no complaints

A Rather aged hotel, my room reminded me of holidaying in a caravan due to the furniture used, TV couldnt get apps, a must in this day and age.... Very comfortable bed.. Breakfast is great, as are the staff, would stay again

Hotel is good. Food is good. Staff are good. The Pool, Spa and Gym are great. Hotel is clean and well maintained. However, the decor is old - it feels like an 80s Time Warp! Well looked after, but old. Note to Dorint Management - you seriously need to invest in modern decor and furnishings! I didn't sleep too great - bed is hard and duvet and pillows not my preference. That being said, I wasn't unhappy and I would stay again.

The DoraVital is great. Great swimming and Sauna options

Positive: Good views, away from city. Hotel reasonable standard. Staff generally friendly. Negative: Booked double room, but got single. Staff unwilling to change. They charge you extra for parking on check out, without prior warning and without even asking if you've parked in their car park! Can be noisy from distant autobahn

In cornoa-times have to make reservations for swimming pool. Understandable. No phone number to do this so have to walk to swimming pool to make reservations. Unware (nowhere to be found) that opening times pool are not as indicated on sunday. Largest problem however is that there is no aircodintioning in the hotel, so at 34 deg C it becomes pretty hot. Not worth 4 stars, would give it 2.5 or 3 stars. Some staff at the reception does not speak English (although advertised) which is not convenient if you want to have a emergency doctor. Breakfast was simple but good. There are no glasses or plates available besides the ones you get at your table, so if you change from lemonade to milk you have to use your same cup (Milk you have to ask for, not available at the buffet).

During the night 19th Nov. to 20th November 2019 there was a fire alarm resulting in immediate evacuation of all hotel guest who later spent more than 2 hours in front of the lobby waiting for safety clearance and loosing probably 3 hours of most needed sleep. I had booked for guest from abroad who had just landed and who were facing a tough business schedule the next day. According to the manager/Receiption all guests should be great full that the fire alarm proved to be still working and all guest should be happy that it may had saved their lives in a real incident. This has been probably one of the most ridiculous answers on behalf of a 4 Star hotel that I ever heard before. No apologies for the false alarm to any guest at all. I am not sure if this manger in charge has understood the basic principles of Hotel customer services at all ? And if he didn't then it can not be expected from anyone of his staff in the front office either. And the real reason seems to always linger at general management level as similar service problems were encountered during previous bookings. I just wasn't aware that the problem is rooted in a general lack of service oriented understanding that seems to goes all the way to the management top level of this hotel.

We stayed at the Dorint on the way from Poland to the Uk. The hotel is a bit old fashioned (70s-80s decor) but in a lovely location in the forest, clean, friendly staff, and a great breakfast.

Second time at this hotel. Starting to look dated but it’s like an old Mercedes! Dependable, works, may not have the fancy mod cons but it more than does the job. No hesitation to stay here & lovely part of Germany.

Decent hotel in the middle of the forest. Walking to town takes its time. Sufficient parking. Reception could be a bit more helpful regarding spa availability and booking. Friendly staff, but the whole place is a bit dated.

Great value and in the middle of mother nature. There is a mini golf place in walking distance

The hotel is an older style resort in a forested area of Germany. It is advertised as a spa/sauna resort although there is extra cost of 15 euro to use the pool/sauna/spa. Overall the room was very clean and comfortable. parking was some distance down the hill from the hotel but wasn't too much of a problem. Breakfast was included

Excellent facility with extensive features, including a pool , hot tub and a full gym. The room was spacious and well appointed. There is no air-conditioning or ceiling fans, which can be a problem in unusually hot weather. We missed that event by 1 or 2 days. Pleasant staff and sumptuous breakfasts.

I stayed here on a road trip back to the UK. Would have liked to stay longer as it's located in a nice old forest and the breakfast was very good.

OK hotel as long as you have a car to get around. Otherwise you need cabs or walk down a long hill. Rooms are non-smoking but balconies and decks are not; keep a window open (no a/c) and you smell cigarettes 24/7.

So me and my buddy got 2 rooms and upon getting the rooms we checked out the both rooms to see how nice they were and they were nice but i found out one of the mini fridges didnt work and the other worked great and we had identical rooms so i went down to inform the front desk that it didnt work and they told me that the fridge was only ment to be decoration and not used and i asked then why is the other fridge in the other room im paying for work and they told me that they werent able to do anything and that i couldnt use their fridge either. So overall not bad but the manager was just overall unprofessional.

Nice area . Friendly stuff.food o.k

We had a wonderful weekend at Dorint Hotel in August, visiting for a wedding. The view from the room was out to the forest, wonderful to wake up to. The breakfast was superb. The hotel facilities were great, we spent time in the swimming pool and sauna which were both quiet. The water in the pool was warm. Thank you to the staff who were helpful and very friendly. They let me know of the local festival taking place. Although I speak German, they helped me to order a taxi and printed off the bus time table. We would definitely come and stay again.

Good for restaurant and sauna