We didn't get to stay at this place and lost money! We arrived to find out the booking date was wrong, 5/11-12 instead of 5/12-13. The front desk staff refused to change the date. We asked for her manager, she said no and said she already talked to her. We called Choice Hotel customer services, who called her and she still won't change. The hotel has a policy of no cancellation but we didn't cancel. We asked for change! Choice Hotel services felt very bad for us and told us it is totally up to the hotel. The front desk was so rude. For the whole time, we tried to nicely explain our situation and she never showed any sympathy. Not only that, she refuses our rebooking so we have to find another place to stay. It was an horrible experience. This is a dishonest steal, avoid this place!!!