Quality Inn Merchants Drive

Explore Quality Inn Merchants Drive
7.2
Pleasant
From 970 reviews
Cleanliness

7.2

Room Comfort

7.6

Location

8.6

Service and Facilites

8.0

Traveler Reviews Quality Inn Merchants Drive

Number of reviews per page
20
40
Top reviews
Heather
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Love it. Will stay again definitely
joseph
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Stay Away from this property! Upon check in the 1st thing was a strong smell of weed. After getting into the room floors dirty, 2.lighys not working, mold on the AC & it.wasn't working. This isn't the worst. My son as he was bringing up some luggage found used needles & empty drug baggies around the property. This combined with the weed smell made me decide to for the 1st time in my life check out of the property before.even staying a night. When i went to the front desk and told the MOD that I was checking out she did ask why. I told her all of the above and ahe just.looked at me & started to process my check out. I attempted to contact the hotel manager for.the next 2.days and i couldn't even get a person to answer the phone. Do yourself a favor pay a little more $$ and stay somewhere else.
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DAVID
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Terrible property. There was an unbelievable amount of what appeared to be Drug addicted, homeless people surrounding the property. The rooms were dirty and a stench of cigarettes.
Rahul
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel need some major upgrades, and cleaning. There were cockroaches, and dust everywhere. The false ceiling can fall down any time. Also there is a bad smell. Location is good, and lot of potential with proper handling.
Kristopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was okay, property is showing its age. Staff was great
Moriah
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Upon entering the room it had a terrible sewage/stale cigarette smell in a non smoking room. One the of pillows still had makeup on it from the previous guest. We informed the front desk that we need new sheets because of the makeup covered pillow and left again for the evening. 5 hours later we returned to the bed remade but the pillow with the making STILL HAD THE DIRTY PILLOW CASE ON IT. Went to front desk to get another pillow case and they said they didnt have any at the front desk, she reluctantly then gave me 2 pool towels. There were burns marks in the comforter as well. There was hair in the shower and the drain was in disrepair. The mirror looked like it hadnt been cleaned in a very long time. Unfortunately the staff I encountered werent all that friendly to top it all off.
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Shawn
icon-Leisure
Leisure
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was almost 90 degrees with the air being off. Took several hours for the room to cool down. Room was dirty, property was completely run down. The place looked like it should be condemned.
JR
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room AC not cooling. Did not come down only stayed at 78-79. Wallpaper in bathroom peeling and tub floor seemed like it was damaged before and just patched. Very soft flooring where patch was. Garbage everywhere on grounds
Diana
icon-Business
Business
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

They dirt under my sock indicated that the floor was dirty. An earring fell and went under the bed. When moved back, under yhe bed was full of dirt, dust and crumbs. One of the bedspreads had two cigarette burn holes in it. I killed 7 green flies in the room. There was a trash can near the steps by room which may account for this.
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Doug
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Louise
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Staff was friendly but beyond that it was nothing to write home about. Glad we were only there for a few hours to sleep. Not a nice room and breakfast was sorely lacking.
John C
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms needs repainted and repaired. Bathroom was dirty
Jennifer
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excelent location
Christopher
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was somewhat clean. My wife had to re clean the toilet before we used it. spare parts laying on toilet lid.
Steven
icon-Business
Business
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

I cancelled my 2nd night and went somewhere else. Vents had mold, light bulbs had been stolen, the fridge didn’t work well causing my food to spoil, there was a weird loud whining sound that kept going off, and it just felt unsafe. I feel embarrassed for thinking this place would be an okay idea. If you want safety, look elsewhere.
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Immanuel
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast wasn’t all that
Kimberly
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This property was very aged. The room had a smell and the bedding as well. The bathroom is in horrible shape and was not clean.
Terrence
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room smelled like cat urine. Killed two roaches. Brought this to the staff’s attention Although some updating was evident, the bathroom is in need of rehabilitation.
Frank
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Nothing worked on the property not the vending machines nor the ice machines went to the front desk and was told ya heard about those issues but absolutely no intrest in making it better.
Melissa
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The room was in dire need of repair. A plug was hanging out of the wall. Mirror trim was loose and about to fall from the top. Sheets and pillow cases were stained. Definitely not the room i saw in pictures. Bed was ok. People standing outside room smoking and carrying on was disruptive. It was close to interstate and our event we came here for. And the pool was clean. I didnt swim.
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