Overall Ratings & Reviews Waterfoot Hotel

Great location, friendly staff and very convenient spot in Derry

Comfortable and warm rooms.

The staff at hotel reception and manager are completely unhelpful. Any requests were met with the response that because I used a third party website for booking they accepted no responsibility for anything. The hotel should not be included on third party websites if the same standard of customer service cannot be expected. Reception staff and manager were rude and unhelpful. I will never return and would advise others to seek alternative accomodation.

Great stay..highly recommend.

Beautiful room very clean and tidy No bathroom shelf though to store toiletries Breakfast was disappointing ordered omlettes they were very dry and tough so we only ate a little of them

Lovely hotel. Friendly staff, comfy bed. Location a bit out of town.

Reception check in, housekeeping was very good. Staff in restaurant & Bar were super good. Breakfast & other meals were delicious. We had an excellent stay. Also lady at reception gave us directions to a pathway alongside the Foyle which took us into the City, there is a bus service which stops just before Caw roundabout if you don't fancy the walk back.Hotel is a hidden gem.There is a busy roundabout just before access to the Hotel but the pathway into the city is really pleasant & gives a good walk. There is good access for cars over the Foyle bridge to the City, Letterkenny erc.

Such a lovely warm welcome on arrival. Yasmin was the star for us...very friendly & went the extra mile to be kind & locate me a safety pin for a dress malfunction. Made an effort to acknowledge us each time we passed reception. Bar staff fast, efficient & attentive & 2 did the work of 5. Food lovely & recommend dinner & breakfast there.

I booked this hotel, as my son had a competition the next morning. We were kept awake until the early morning as there was a party on with load music. the soundproofing is terrible. When I tried to ring reception, the phone was not answered. Yet when I rang, the line was answered.

The staff at the front desk were so kind and helpful, especially Stephanie. She suggested a place to stop off on our way back to Dublin (The Ulster American Folk Park well worth the stop) and even went out of her way to mail a post card for us! (thank you!) The only drawback was no air conditioning in the rooms. Thankfully it was a cool night.

Had a great stay in the Waterfoot hotel, reception staff were very helpful and the bar staff in The Snug were brilliant! So very helpful and great craic! It really felt like a wee local pub! Thank you Marty!

very friendly

Clean, comfortable and convenient.

Beautiful hotel, very busy during my stay, which is a good sign. Unfortunately the noise from revellers leaving the function room below my window was very loud between 23.00 and 02.00. This impacted sleep considerably. It must be stated that it was a Friday night so what can I expect. While my room was beautiful, there was an odour from what seamed like stagnant water, not from the bathroom, turning the fan on released the issue.

It was just an overnight stay that was convenient to the airport where we had to pick up a hire car. The room was clean and nice and the staff very friendly and helpful

The hotel was good but a little out of the centre of Derry and had a playlist throughout the communal areas of the hotel that seemed to range from heavy metal to 1990’s. Rooms ok and overall good breakfast. It’s very much a wedding hotel so if you staying a weekend be prepared !

clean, welcoming staff

nice place!

Very nice hotel l, staff very helpful and attentive. Martin in the snug bar particularly helpful and very customer focused.

We had a wonderful stay. The hotel is clean, modern and tastefully decorated. The standout factor though is the absolutely fantastic staff - every single member was friendly, helpful and accommodating. A special mention needs to go to Stephanie on reception and the barman in The Snug. Breakfast was good.