Overall Ratings & Reviews Courtyard by Marriott Rochester Brighton

A good experience overall Thank you

Nice place

Fairly clean, but very dated decor and fixtures. Very dark throughout the common areas, as well as my room. Several areas in various states of construction or repair. Exercise room, was nearly unusable by more than one person at a time for strength activities. Was expecting much more from a Courtyard by Marriott.

Jason the bartender and the shuttle drivers were very attentive.

water didn’t go down the bathtub tub drain very well comforters had stains on them sink area very small friendly staff convenient location

For the money I was disappointed. The pool was small, the gym equipment was broken and if you wanted to eat you had to pay extra. The climate control was off and when the ac kicked in it was super loud. More what I would expect for a motel at half the cost. Also dirty gloor in bathroom

Most Staff Members, mostly managerial though, were extremely unfriendly and rude, however Charles was by far the worst, and the most vocal towards me. Charles became condescending and insulting, as I was checking out, as I didn't have my Credentials on hand to prove my claim of being a First Responder; Firefighter and EMT. Telling me snyly, and sarcastically, snickering no less, to "have a nice day," as I was exiting. When I walked back in and asked for his business card, he threatened to call the police on me, after I told him I didn't appreciate how he was speaking to me. He said he would "do even better," and he would give me "the hotel general manager's business card." Perhaps the regional manager should pull up the video from that day instead. I'd bet Charles told a whole different story, as to save his own behind. In regards to the Hotel Services, there is no coffee station in the main lobby. There was a very small coffee machine, 1 cup, in the room, however it was broken. The "Starbucks" hours, as well as food service, had very limited hours during the day. Happy Hour started at 5, I believe, but again, had limited items that could be ordered. Apparently the kitchen was limited to when, and what they were able to cook, as unbeknownst to me, and not listed on Expedia, the hotel kitchen was under renovation. I will never use Marriott ever again, considering my experience with Charles, who is supposed to be a manager no less. I am a Marriott's Bonvoy Member besides.

It was convenient to our conference.

It is close to RIT. Nice place, but the little things were not there…food was bad but was an outside vender. Kind of I par with Denny’s but expensive. Fitted sheet didn’t stay on the bed each night, no extra blanket and coffee in room was bad…and no free coffee outside the room. The courtyard needs newer coffee machines. That was the deal breaker. I had to expend my stay at another equivalent hotel, and the food and coffee and bedding was glorious. The small things made the stay ‘just ok’

Fine location and service from front desk, but condition of hotel exterior, carpeing, walls etc is getting pretty tired.

Excellent stay

The pictures of this property were much nicer than the property itself.

I like the convenience, cleanliness, and safe

Great

Rory, Kojo & Shane were Awesome!! I didnt like that the kitchen was closed and they're were limited options.

Nice accommodations, clean, pool and workout room a plus. Very nice staff

I would stay here again. Excellent

Nothing unique

Property needs remodeling. Spotty TV service satellite kept cutting out Wi-Fi being disrupted. Bathroom was old, tub needed reglazing.