Overall Ratings & Reviews Windmill Suites Surprise - Phoenix, Ascend Hotel Collection

Pool lounge chairs legs are broken and could use replacing

This hotel is quite nice and I really liked the room and very comfortable bed. The hallway carpet looks terrible is my only negative.

The stay was amazing as usual. Would book here again

Accommodated for my big family. Breakfast was good. Could not make coffee in my room there was no coffee cup to put the grounds in and one of our remotes were kinda broken for the tv. Otherwise it was clean, and perfect place to stay.

It was a great stay i loved the space and comfort. Will be coming here again

Perfect

Terrible stay and pool was dirty.

I liked the suite set up

Our room was clean and comfortable but the rest of the hotel did not seem as clean. The pool was warm, I know it’s hot out but not refreshing at all and there was lots of film and debris in the pool. Did not seem like it got cleaned

Only thing wrong when we needed someone at the front desk there was nobody around at all even when we checked out!

Was very nice and comfortable

Excellent breakfast options!

I didn’t realize how far out of the way this hotel was, but with fresh breakfast, comfortable beds, and upkept pool area we ended up very happy with our stay. Already looking to book another stay

Rooms were nice. But as soon as we got there, we noticed what looked like maybe a small beetle or something in our bed. Over the next few days, we discovered quite a few more. Told the receptionist and she kept saying “ Those are outside bugs”, not sure how they got there. Implying that maybe it was us that brought them in. However, I took pics and it shows maybe a few eggs and some dead ones.

Best breakfast ever! Clean rooms! Family friendly location! Easy to get to. Wonderful grounds and pool area! Would stay again!

I frequent the windmills. My favorite spot when. Im in town

The breakfast spread was excellent. There was a large variety to choose from.

Hotel room was nice. One of the sliding doors was off the hinges. Staff was nice except the breakfast attendant Wednesday morning. Was not very nice at all.

Nice place to stay, friendly staff, clean rooms, nice breakfast.