Overall Ratings & Reviews Crowne Plaza KANSAS CITY DOWNTOWN by IHG, an IHG Hotel

Location and amenities

Convenient for show. Nice bar

Great location in the Power and Light district a lot to do in the area. I paid for a suite and actually got a suite, so many hotels sell rooms as suites when they just take a normal room and put an island in it so bonus points for that. The room wasn't 'dirty' but definitely needs a deep clean. There was a buildup of dust, very noticable around the edge of the carpet and window sill but you do not have to look hard to notice it everywhere. Definitely needs more than running the vacuum and wiping down the counter tops. Parking wasn't too bad just checking in and out was a bit of a chore. The driveway is way to small and you need to get a keycard to get into the parking garage. Otherwise a pleasant stay.

Great location

Such a cute hotel with great service!

The foods at the hotel restaurant was amazing. The room was very nice.. staff was wondering

Staff was very nice. The rooms need to be upgraded and could use some TLC.

It’s was so pleasant and everyone was so noce

Very nice rooms and convenient location.

Good value. Clean, quiet, and a great view.

I enjoyed my stay and was walkable from power and light.

We had the absolute pleasure of staying at the Crowne Plaza Kansas City Downtown by IHG for a quick one-night trip, and I can confidently say this hotel made our entire weekend feel like a luxury getaway wrapped in kindness and convenience! We were in town for my daughter’s dance recital at the nearby Kansas City Music Hall, and the location could not have been more perfect literally steps away! But what truly elevated our stay was the exceptional service and the unmatched warmth of the front desk staff. From the moment we walked in, we were welcomed with genuine smiles and gracious hospitality. We were met by Fanny, an absolute gem of a front desk professional, who deserves a standing ovation of her own. She was incredibly kind, knowledgeable, and thoughtful. Not only did she make us feel completely at home, but she also went above and beyond to answer every question with care from parking suggestions to nearby dining to helping us coordinate a late checkout so my daughter could change after her performance. Fanny’s professionalism and warmth were a shining example of top-tier customer service. She was our calm in the whirlwind of recital day, and I cannot thank her enough for her thoughtfulness. If you’re visiting downtown Kansas City especially for an event at the Music Hall Crowne Plaza is the ONLY place to stay. Thank you, Crowne Plaza and thank you, Fanny you made our dance weekend unforgettable!

We weren't there long as we were eating/concert till late, then up early to leave, but everything was clean and staff was kind. Great location.

Overall ok - the street traffic and parking ramp area during check in is a nightmare. The area was chaotic and traffic was at a near stand still. After we got into the ramp, the elevators were jam packed as well. Room is fine, rooftop pool area is closed which is a bummer since it’s in the 80s this weekend.

We ordered room service and it came very quickly. The food was also very tasty. Check in was smooth and fast.

Fantastic location and service. Room was comfortable and exactly what we needed. Staff was kind and generous.

The room was nice and clean. Check-in and check-out was quick and easy. The staff was friendly. The self parking is great. However, it's difficult to park by the hotel to check in. There is not much space out front for cars. They have shuttles as well which makes it harder. You can't use the parking garage until after checking in. It can get backed up in front of the hotel on busy days. Over all... loved the stay. Super great location. Would definitely recommend.

Water pressure in the shower was low and the ice machine on our floor didn’t work but overall -great hotel!!

i loved the room! the bathroom door didnt slide easily, too heavy. needed a handle.

Yeah we were traveling with my sister wheelchair. They changed our room automatically to a handicap accessible. The staff was wonderful and gave us ice packs for her knee. Room service is excellent the food is wonderful. Great time had by all even with an injury.