Overall Ratings & Reviews DoubleTree by Hilton Los Angeles - Norwalk

Great stay!

Bad room

The property was nice but i only got it because it had a hot tube which when we got there i find out it was filled with dirty. I was really disappointed with that. But besides that the stay was good and the staff was excellent.

We was checking out and asked for cookies and couldn’t get any.

Rooms were clean and beds were comfortable. Staff was friendly and housekeeping did a great job.

Just felt ok not a memorable experience but it wasn't bad either

We enjoyed our stay at the hotel for the most part. The location was great and it was easy to access highways and other areas around the city. It’s about 30 minutes from the airport and an hour from the beaches. My biggest issue is that the photos are deceiving. Rooms look way more updated than they are once you arrive. I docked it 2 stars because of the bathroom. There was no exhaust fan. When taking showers, both the ceiling and floor drew moisture. You could visually see the condensation on them. The floor was slick and we ended up having to put towels on the floor to avoid slipping. There were also spots on the ceiling where you could tell water/moisture got underneath it. Since we didn’t spend much time in the hotel, I can’t give an opinion on the amenities. Check in/out was fast and easy. One other thing to note, this hotel is by the highway and you may hear cars at night if you’re a light sleeper. Overall decent stay for the price.

I have never been so disappointed in a double tree the way I was with this one. The Air conditioner made so much noise as well as the toilet (seemed like we were flushing all night) before we got to the elevator to go to the 6th floor up to when we got to our room it smelled like smoke and not exactly cigarette. The room also had a funny smell to it. My spouse and I really didn’t get much sleep.

I did not get a deluxe king room.

Everything was good except the extra charge to park

I have stayed here a few times. It’s really clean nice very safe great hotel in that area. Staff is super friendly great restaurant and bar and I love the cookies.

Not bad

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Staff was supper nice and welcoming. Room was freezing AC wouldn’t turn off and I couldn’t figure out the tv

Very clean

Good stay clean rooms

Staff were super sweet

When you have a customer who is trying to check in at 3pm for a 4 day stay and you have the nerve to continuously label it as an “early check in,” then saying you have the room available but because it’s 3pm and check in is 4pm it will be a $25 fee, that is ludicrous and horrible customer service. So you have the room, it’s not being used, I not only paid for 3 nights but also paid for another room for 3 nights, I’m a diamond member, and you’re telling me I have to pay to check in at THREE O’CLOCK?! Get your act together Hilton. Money isn’t everything, have some integrity.

We have stayed here a few times, a nice hotel.

Rooms are always ready before check in time. This is the 1st hotel that room wasn’t ready until 4:05pm.