Overall Ratings & Reviews Gran Hotel Buenos Aires

Atendimento maravilhoso de todos os funcionários. Sempre dispostos a ajudarem e muito cordiais. Café da manhã com bastante variedade.

The

Tuve una mala experiencia , dejé mis maletas en la bodega del Loby y me robaron un anillo de oro valorado en mil dólares . Dentro de mi maleta yo tenía un bolsito pequeño y lo encontré abierto y de ahí me sacaron mi anillo , llamé al lugar y una mujer me trató mal regresé en persona para hablar con el gerente y me lo negaron y un señor que es pelón me negó a la persona encargada luego volví a regresar y encontré a la mujer y esta fue muy odiosa y tapando al señor pelón y al gerente . Nunca me dejaron hablar con el gerente quedando demostrado que el anillo se lo robaron ellos los empleados . No recomiendo este hotel para nada

Friendly staff and nice services

Friendly staff and good services

Upon booking the reservation I was excited as I’m thinking the two rooms that were forced upon my family of 5 was connected. To my surprise it was NOT! We got two twin beds in both rooms. We only used one. We bundled together to enjoy our stay. Our trip was short so I didn’t want to pay expensive hotel for our 36hr layover. Around the area is so much to explore but due to the rain we didn’t get a chance to do much. Water pressure was great—-> very HOT water but that’s the way I like it! Breakfast was mainly pastries and since I’m not really a breakfast of eggs and pancake person it was enough for me. The rooms definitely needs updating however, it’s not a hostel environment. Shower had rust looking pipes. The towels could be washed better. It was all in all a different environment than I’ve ever experienced. The staff were helpful and knowledgeable to let us know where we could have gotten food from and taxi cabs. They also exchanged our USD at the hotel.

Fiquei apenas algumas horas durante a conexão do meu voo, mas o hotel foi ótimo. Cama boa, café da manha completo, recepção 24h solícita e fica perto do aeroporto Aeroparque, em torno de 30min de uber (considerando que não tem hotéis muito próximos ao aero, esse foi um excelente custo benefício).

Property needs updates

Wr

The staff at this hotel were exceptional when assisting me with some difficult circumstances.They went above and beyond in their efforts to assist me. I am very grateful for the kindness they extended to me.

Walkable distance to port or train station. Rooms are old and dated. Ok for 1 nights sleep.

Their staff,very friendly and always willing to help.

Good hotel location, but our rooms were not great and old. In specifics room with number 01-03 no matter the floor, they are facing street with noisy bar, window is only 1 layer so we could hear clearly the conversations from the street below (btw. we stayed on 7th floor) We can hear conversations in the hallway too, other room doors closing.

Convenient location with lots of shopping and dining options. The room is clean and quiet, but the amenities are somewhat old.

Everything was good,we willcame back

O Hotel tem um bom custo benefício, muito limpo, com serviço diário, toalhas trocadas todos os dias, roupa de cama aconchegantee ar condicionado. Boa ducha para banho. Ficamos em um apartamento gom 2 quartos, pata acomodar eu, minha esposa e dois filhos, com um banheiro para cada quarto e uma tv para cada quarto. Os quartos necessitam de algumas reformas no piso e vitrô, mas nada que comprometa o conforto. Este item é mais visual que funcional. Seria bom corrigir o problema nos vasos sanitários para esrancar a água após as descargas, para evitar desperdício de água. Algumas portas dos quartos fazem um pouco de barulho pelos corredores. Fica como sugestão uma revisão no fechamento das mesmas e um melhor isolamento acústico para vedar os sons externos aos quartos O café da manhã é muito bom com pães, frios, pães doces, tortos de goiabada, tortas de maçã, café, leite, chocolate, água, iogurte e frutas. Todo o atendimento foi muito cordial, tanto no atendimento, como no café e o pessoal da limpeza. A localização é muito boa, pois fica próximo a vários pontos de Buenos Aires que podem ser acessados até por caminhadas pela cidade. Gostei.

The staff was very friendly and helpful.

Conveniently located to access anything needed for a visit.

The personnel was great and very helpful, the only disappointment was that the pool was not working.

Sugiriria variar un poco el menu del desayuno porque cuando alguien esta ahi varios días se cansa de ver y comer lo mismo. Muy rico y variado pero lo mismo cada día. La atención del personal es excelente, de todos. Nos sentimos cómodos y seguros allí. Excelente ubicación también.