Overall Ratings & Reviews Hôtel Mercure Vichy Thermalia

Hotel has seen better days. Properly is outdated. One female waitress was excellent in the evening, had an attitude that she is talking to equals. The male waiters and reception employee had an arrogant attitude, although everyone was polite. I speak fluently French but with an accent, maybe that was the reason. Or the fact that we are a gay couple just resonated badly. The morning staff at breakfast and checkout were however excellent, warm and caring, giving a feeling that they genuinely care.

There was no pool at advertised.

very old property and needs a lot of refurbishment, the hotel is in a very bad condition.

Beautiful pool. Nuxe products in the bathroom. Very very nice staff. Great location and parking.

the staff was inexistent

A bit disappointing experience as normally Mercure hotels are well kept with a touch of luxury but this property was bit run-down kinda place. Our stay was very short but I didn't get the good vibes overall at this place though the reception staff / service was awesome and no complaints. This hotel needs renovation plus better cleanliness required.

Great location but hotel quite tired & in need of a much needed makeover. Bought bottle of wine from bar for the room but barman couldn’t open it for me. No bottle opener available. In France??

Very great stay at this hotel breakfast buffet is very complete o sart the day . Perssonnel very charming

Comfortable relaxing stay

There was problem with the elevator during my 6 night stay at the hotel. Other than that I have pleasant memories of my visit to Vichy.

I love my stay in Vichy

We had great difficulty finding the hotel. It's close to shopping and restaurants, which is a plus. Did not eat meals there at all. Hotel is very dated and not really very inviting. We regretted making the drive over from the Auto Route to stay there en route back to Paris.

Outstanding front desk service, above and beyond the call of duty. As a nonFrench speaking guest, the staff was tremendously helpful (specially with the Domes thermale, next door). Old hotel, yet renovated rooms. Air conditioning was to noisy, we didn't need it. Lovely location, parking fee a bit odd.

the room is very good, confortable and perfect location, but th eparking need money, nearly $10, the stuff is nice. I will live again if possible.

Modern hotel that managed to feel like a more traditional hotel with excellent restaurant and breakfast,could have happily stayed longer.

To be fair this hotel is in the process of being modernised and this was very reflected in the price we paid, but the bedrooms were still very dated and the aircon didnt work very well. A lot of the information in the room about the indoor pool next door at the thermal baths seemed to not to known to the reception staff. The main problem was that there was no coffee making facilities in the room, room service never answered the phone and the bar wasnt manned a lot of the time, so getting simple things like a coffee meant having to leave the hotel. Vichy was pleasant but very quiet.

The hotel was clean and the staff were pleasant and helpful. It was located close to the venue we attended and not too far from the train station. The lack of internet connect was a real problem for me as I needed to keep in touch with my business. While the hotel is good for tourists, it is not suitable for business travellers because of lack of internet facilities. I had to go to the Ibis Hotel up the street to use the internet and I could not use my own lap top.

This hotel had a weird feeling to it. Also, because there were no restaurants open in the neighborhood, we ate our dinner at this hotel. It was horrible.

Déçu pour un Hôtel Mercure ! Moquettes et boiseries très dégradées. Ne vaut pas le prix facturé auquel il faut ajouter le parking à 15 euros par jour ! Point positif le petit déjeuner.

Renovation de l etablissement à accélérer. Hotel central et calme