Great experience in the hotel. Front desk staff were top notch and very helpful. The reason for the reduced rating is our experience in the hotel bar. Very rude bartender. He was obviously busy but didn’t need to slam a menu down in front of us and all but tell us he was too busy for us. This is, remember, a 5* hotel we are in. We left and didn’t return to any dining options at the property. I told the front desk staff but never heard anything back. Great location, near the Palace Hotel. Very walkable and safe. Room was lovely.