The pool floor had human feces it doesn’t seem like they check it every day. Subject: URGENT: Health & Sanitation Violations – Room 224
I am writing to formally complain about the unacceptable state of my room and the dismissive treatment I have received. Despite paying 300.00 and $100 deposit that I still have not gotten refunded] for my stay, the room was dirty upon check-in—containing crumbs and dirt from the previous guest—and my requests for service were ignored or met with attitude.
Even when housekeeping finally arrived, the job was half-hearted. I personally heard from the hallway that the vacuuming lasted only seconds, and the floor remained covered in debris. As a Type 1 Diabetic with a disability, the lack of sanitation is a serious health risk. Because of my physical limitations, I should never have been forced to clean the room myself using supplies my aunt had to bring me.
It is appalling to be ignored and met with hostility when requesting the basic service I paid for. I am requesting an immediate refund for this failure.
If this is not resolved today, I will be escalating this to your corporate office as a formal complaint regarding health, safety, and accessibility violations. The breakfast was very yummy tho. So thank you for that.
