8.2
Very Good
From 871 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.6

Traveler Reviews Holiday Inn Express HARRISBURG EAST - HERSHEY AREA by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
Radmila
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Safe box in the room got broken and we weren't able to open it till the next morning. Phone didn't work in any of the rooms and front desk clerk didn't bother to let us know about it on arrival. Guest service clerk was given us attitude and was visibly annoyed . Housekeeping on the floor spoke loudly among themselves ignoring guests.
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Rose
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel workers were very friendly!! Then there was the hotel and the property Where do I start? Check in was wonderful check in worker was very friendly then we get into our room. Light shades above our bed were missing carpet under the desk was dirty then it comes to the bathroom. I go to take a shower. The showerhead completely gross, corroded bathtub would fill up and would backwash into the tub. There was dirt there was grime like it was clogged every time you took a shower. Ice machine on our floor, which was the fifth did not work. Had to go down all the way to the first floor when I wanted some ice then when you walked down the hallway of the fifth floor, completely dirty look like it was not vacuumed in years. We go outside to use the pool with the family and let’s talk about unsafe the handrails that you used to go down into the pool completely wobbly accident, waiting to happen The hotel said it had a laundry facility to use it and the machines are out of order , so when I wanted to dry my bathing suit, I couldn’t Wallpaper in the bathroom was ripped sink had a big crack in it. and unfortunately, we love the staff, but we would never stay at this hotel again this really needs to be inspected and re-rated
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Victoria
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The pool was covered in empty alcohol nips/bottles which attracted ants and flys! The railings were lose and broken off from the pool stairs. Dirty used bandages in and around the pool. Inside the hotel the carpets were dirty and had trash everywhere. The was hair all over the bathroom sink and shower. Trash underneath the sink, trash in the dressers from previous guest. Bathtub was clogged and backed up. Toilets wouldn’t flush. Breakfast area was small, almost all chairs were ripped or had holes in them. Pancake machine wasn’t working , food was cold and soggy/greasy. Staff was No where to be found half the time or constantly outside smoking. Entire place smelled of weed. Overall this place SUCKED!!!!!!
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Kevin
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The room was clean and presentable. My main complaint would be that the outlet and USB plugs under the TV and between the beds were worn out and in need of replacement.
Sven
icon-Leisure
Leisure
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property presented a weird mix of upgraded and needing repair. It was great with many things and it is worth the price. However, it needs a few small updates and it needs more attention to detail regarding cleaning for example. While the main room was super clean and everything was new there was one corner of the bathroom that wasn’t cleaned for a long time. There was one spot of mold on the shower curtain. There were two inches of wallpaper missing on the third floor next to the elevator and you could see the drywall.
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Glenn P.
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The room was clean. The beds and pillows were comfortable. The bathroom was clean. The air conditioner worked well and the room had good air circulation. The staff were pleasant and helpful. The rooms were quiet. The breakfast area was crowded and the hot food were not so hot. The coffee was great!
Karen
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I'm not really one to write reviews, but just run... don't walk... run the other direction away from this hotel. From the trash surrounding the pool in bags, on tables etc from a party the night before, to the stains on the mattress, to the rotted ceiling in the bathroom to no coffee at breakfast, to the total scam they are pulling here. If this hotel continues to be a HIE much longer, i would be surprised.
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Shalisha M.
icon-Leisure
Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was ok. Beds were comfy. Place was a little run down but staff was nice.
Eric
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

All of it!
Bobbie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel could use a lot of updating and maintenance. Holes and chips in the doors and walls, our chargers would not stay in the outlets, our floor had an exit sign for the stairs just dangling from the ceiling by its electrical wires. The breakfast options look nothing like the advertised photos. Pool area is not well kept. After our first night they had entered our room and did not replace towels, made only 1 bed and had knocked all our items off the stand. The next morning we asked ourselves for new towels and requested they not clean our room. The housekeeping we spoke to were very rude about it.
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Kelly
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

What I did not like was a 2- night stay offering buffet breakfast but when checking in staff informed something was broken and there would be no eggs of any type. Checking over what was available during our stay was a continental breakfast. Very dissatisfied. The other downfall was 1 tiny elevator. The staff weren't welcoming which made them shady. What I did like was the room. The beds were extremely comfortable and the room was spacious.
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Marlyne
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Its was very nice although i did not get to explore the entire property. The room was very nice and spacious. The shower needs a make over lol, the sink was in a perfect location outside the bathroom. The breakfast was awesome, glad i didn't miss that. Front desk staff were super nice and helpful. I would definitely stay there again.
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Raymond
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Easy stay for us. Staff was exception. Does need a little updated in the eating area.
Jennifer
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I thought I was safe going with Holiday Inn. How ever this place in very dirty. Everything is broken and run down. It was like 100 degrees pool was out of service for 4 days of our stay. Still out of service when we left. Dryer is broken. Oven was broken. Rugs in room are so dirty you couldn’t go bare foot. The people running the hotel are very nice and trying to get things back in control. We happened to go at a bad time.
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Nathan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Ovens were broken in the morning, so we had no hot breakfast. I was given the Assistant Manager’s info and I emailed and called, but no response after a week. I would pick a different hotel.
Shana
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I really want my money back or some type of compensation. The experience was not good. The hotel and staff needs to stop and start over with renovations that are needed and trained staff. Everyone seemed that no one cares there.
Raswork
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The service and location
Samantha
icon-Family
Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The first room we were in smelled horrible, the outlets were broken, the fridge was broken, the toilet wouldn't flush and there were flies. We asked to be moved to a new room and that was granted. However, that room was not any better. The shower looked like it had a urine stain, the bathroom tiles were not secured, the sink would not drain, there was no phone to contact the front desk, the sheets were stained, and half the outlets were still not working. There are also 3 ice machines in the building and only one was working. To top it off there were crowds partying by the pool with teenagers drinking. One of the main reasons I booked this hotel was for my children to swim and they could not partake in that.
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Jennifer
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I have never been so disappointed in a hotel stay. Upon arrival I could tell the hotel was dirty. I had someone else’s clump of hair stuck to me, bugs everywhere, garbage in the pool, and tiles broken in the pool. We were put on the 5th floor. Half the lights and plugs did not work in our room and the bottom of my bathroom door looked like there was water damage and peeling. The room was dirty. We get back to the hotel around 5pm with some groceries and the elevator stops working while my daughter and I are on it. It was working extremely slow to begin with and was disgustingly dirty. I go to press the emergency buttons and none of them worked. So I called the front desk and was put on hold immediately. So I call again to cut off the lady on the phone to tell her we were stuck, she hung up on me. I had to call back a third time to be told they called the fire department. We were stuck for 45 minutes. My 11 yr old is now traumatized and refuses to take an elevator. Barely received an apology and no offer to refund money. 2 young employees stared at my daughter blatantly and made her uncomfortable. At 7am 4 employees were standing around yelling and swearing at each other. One of my “clean” towels had a dead bug inside it. And there were stains left on the counter top even though they did not refill my coffee k-cups. It was just my daughter and I in a different state. I was told by the staff I could have went to another hotel.
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Mike
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

1 elevator that was very slow. First room door didn’t shut. Second smelled funny.
Number of reviews per page
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