The room was not clean and it didn’t have any towels tub was dirty

Great place to stay

When we initially checked in the room we were given was not clean, the bed was not made, and there was used femanine products in the trash in the bathroom. We went downstairs to report our findings (the gentleman was really nice, he was the only one nice) and we were given an upgraded room. It had been clean, but just like the first room VERY outdated. The pictures online does not accurately mirror what you actually get, pictures make it look newer than what it actually is. The shower curtain in the bathroom was molded. The sink did not drain properly, the water did not get hot at all. We only had two large towels in our room no face towel no hand towels. The request for towels was made multiple times but never received & when we went down late last night after arriving back to the hotel from my son’s game we were told that all the staff had gone home at 9:00 and she wasn’t making any promises, but she would try to get us towels if security would go get them. We ended up going down to the hotel gym & grab towels. The sliding door to the balcony did not lock so we had to sleep with the balcony door unlocked all night. We WILL NOT BE STAYING HERE AGAIN

Very clean and conveniently located

Cleanliness

Overall a great experience. The building and rooms do show signs of aging but it is nice and there are lots of amenities. The views were great in the 16th floor. The room was mostly clean. There were cigarette butts on the balcony and no trash can liners. Staff was excellent all around.

Good

The room was not clean: It needed to be vacuumed, and there was garbage from the previous guest laying on the desk when I arrived. One of the sugar/napkin/creamer packets had been opened and was with the others near the coffee pot. The pool area was not clean. On Sunday, 9/7 there were towels strewn about, articles of clothing, and a diaper. On Monday, 9/8 it was cleaner (less towels) but still some towels, napkins, and articles of clothing laying all around the deck area. Staff were friendly and helpful! The valet attendant was especially helpful in directing me to a parking garage and was patient to explain the directions to me twice. I'm sure it was posted somewhere but not very obvious when I was doing the booking that breakfast was not complimentary. Since I was coming from out of town, it was not obvious to me that I was traveling to the heart of downtown and thus not intuitive to ask if there was a parking lot where parking would be complimentary. These are two costs (parking & breakfast) I had not budgeted for in advance.

Great place to stay

Like morning staff, not evening staff, 3:30 a.m alarm that was false alarm but staff did not let us know ( however morning staff did apologize) Love location, clean, breakfast

We requested queen size beds and received singles. We had 2 towels the room was disgusting and run down and the worst part front desk do not care about your complaint. No one answers their phones and when you come to the front to give your complaint they do not care. The lobby was full of people wearing barely any clothes walking around with no shoes or socks. Got in the elevator with our kids and had two ladies in the underwear. It was a clown show. The worst experience. A nightmare.

Stay at your own risk.

Toilet seat was loose, tub ad sink would not drain properly. There are no excuses for these when you have employees who use them everyday while supposedly cleaning.

The staff was extremely rude. My room wasn't ready. I contacted customer service and they didn't seem to care. Overall it was my worst experience with a hotel. I definitely wouldn't recommend staying here when you have to pay your money for something that isn't delivered and deal with very unprofessional people as well.

I really appreciated the safety features in the elevators. And the parking deck was so convenient, as was the MARTA station. My only gripe is that ice machines were not on every floor.

It Was Great .

What was good about the hotel was very good. What wasn't so good was rather frustrating. The frustrations. #1 had to be the WiFi. It was intermittent far too often. Many times it required reconnecting to the service. The other issue was the noise. Not great during the day (sirens - but you're next to a hospital, so...) and can be nightmarish at night (booming rap from someone in the street and, I'm not kidding, louder than football stadium PA systems). The walls are apparently thin so if you have loud talking neighbors (perhaps laughing loudly from "a night out", that could make sleeping difficult. The balcony door was sealed shut and apparently had not been washed in a LONG time - not the greatest view through the accumulated dirt. Also, for some reason, after some days, some towels vanished after housekeeping came through. That being said - the room was VERY clean. The location was fantastic for a not-bad price, considering a convention of 80,000+ was just a couple blocks down the street (that's why I was there). You're diagonally across the street from a MARTA station. There are food option in the hotel and a nice diner/burger joint nearby. The service was VERY good (despite a total of a $45 charge for a microwave and mini-fridge - but it was a ONE TIME charge, not per-night). The bed was comfortable - especially the pillows. The linens were fine and quite clean. All in all, the positives outweigh the negatives, though - by a fairly wide margin.

I requested a room change after 2 hours because of the ceaseless bumping and clanking against the wall next door. The plumbing was very slow to drain in both the sink and tub.

I really enjoyed my stay here overall. The service was amazing — every staff member I interacted with was attentive and friendly. The amenities are also a highlight: the bar and pool area are beautiful, and the gym was a great bonus. That said, the quality of the room itself could use some attention. A lot of the stainless steel features, like the bathroom mirror frame and tub faucet, are rusting. I also noticed hair on the bathroom floor when I arrived. The bedframe has a tear, and the peephole on the door is so blurry that it makes it uncomfortable since you can’t clearly see who’s outside. If the rooms were updated to match the level of service and amenities, this hotel would be incredible.

It was nice and friendly. Comfortable and just overall great.