Overall Ratings & Reviews Key West Inn - Montgomery

Holes in the bedding. AC not working and people hanging all over no security

As promoted, it looked like a decent establishment for a quick reprieve after a lot of driving. Once we arrived at the property, we found it to look almost condemned. Dirty and altogether unkept. Bad reception from the desk manager. Upon approaching our room (just wanted to give it a try after 18 hours of driving) we were met by multiple individuals in the parking lot doing drugs openly, room doors open along the walkway exposing similar activities. I was approached by a few women, which seemed to be a worker of the streets…I didn’t even finish unpacking the car, because there was a group of unsavory characters staring at my family and I like we were a target. I went to the room to get my family to find it in horrid conditions. Smelled like body odor, and everything was stained and sticky. We left immediately. I would absolutely never, ever recommend this establishment. Definitely would like a refund.

The check in was a nightmare, the receptionist had a foreign accent and spoke very softly through a Perspex safety shield making her almost inaudible. Then my credit card was declined, so I switched to my debit card. This too was declined. After failing to contact uk with my mobile they said they could not make int calls from their phone. So I paid in cash. I then went to an ATM nearby at which both my credit card and debit card worked fine. When I informed the reception of this they said their machine was fine. Not very helpful.

I wasn't able to stay. I made the reservation online with the payment protection, however, upon trying to check in the man would not except my Government issued Veterans ID card. Prior to making the reservation, I called and asked if it was possible to receive a Veterans discount. He said yes as long as I would present my card while checking in. When I got there to check in, the man kept insisting I needed a State ID card to get the room. I asked for the refund and he said he had nothing to do with that and that I would have to call with whomever I booked the room with, which was hotels.com. I've tried calling the customer service number countless times last night, as well as this morning without any success at all.

Fridge still had dranks in it. Two pull out chores had junk all in them. Clothes were left hanging on the back of the bathroom door. Homeless was sleeping on the walk way on the second floor. Blankets had burns all over them. Tile in the bathroom was busted up.

Nothing

For the price it was fine

Black mold several places. No water pressure for shower, needs new light bulbs.

The checkin process was ok .. the room was outdated … the sheets and comforter was stained and smelling ..

This hotel is not like the pictures on the website. When you go to check in you can only go into a little area there was not a nice reception area like the pictures show and no breakfast area and we reserved a room with 2 queen beds we got 2 full size beds and there was 4 of us and they only had 2 washcloths and 2 towels in the room for us and when I asked for more towels they wanted the used ones back first. When we got there to check in I told them we had a reservation and they acted surprised and asked you have a reservation here and I showed them. And they then looked on the computer and found our reservation. I do not recommend this hotel. The tiles in the bathroom were broke and the toilet was wobbly, the WiFi didn’t work, and half the lights didn’t work.

If it wasn't so cold, I would have slept outside instead of here.

Looks good on the picture area is terrible

it was terrible experience. Different than pictures they provided and so dirty unsafe place. Probabyl for using drugs not for stay over.

Beds ok too much noise.

This place was terrible. My husband and I juat needed a few hours sleep while on our way to Ohio. As we walked were walking to our room there was trash and half emtpy beer bottles laying around. In our room, the blanket was dirty and had a lot of cigarette burn holes and the sheets were very very stained with what looked like urine.The room looked like it wasn't clean, the shower curtain had holes and stains and yellow due to cigarette smoke. The couch and 2 finning chairs were falling apart, old, and smelled terrible. This place was disgusting!!! We checked in around 10pm and checked out around 4am. We took the bedding off the bed and we used our own bedding. We couldn't stay all night to get some rest, we were very uncomfortable and grossed out.

Rooms not the best but it’s livable.

Washer and dryer were in horrible conditions no ice machine on site but other than that very clean room.

We weren't able to use the microwave or fridge. This was something we needed to save money due to evacuation. The microwave was super rusted out, and the refrigerator was warm. Also, the room had what looked like blood in the bathroom. There was barely any water pressure in the shower. The towels looked and smelled like they hadn't been washed in years. The charges had tons of peeling. The plugs didn't secure well. The room smelled musty, and there was a smell of marijuana all over the hotel. They weren't very friendly upon check-in or checkout. For a supposed "new" room advertisement. This was ridiculous.

We arrived and the drug addicts were outside smoking crack. The prostitutes were soliciting for sex in front of my car. The staff an available could not speak English. The elevator did not work and the rooms were up the stairs, high up. The staff was unprofessional and we stood scared trying to find out if we was at the wrong hotel. We was not, we thought the hotel was closed down until the buyers rolled up to buy. This hotel is a danger and should be condemned

it ok