Overall Ratings & Reviews Embassy Suites by Hilton San Rafael Marin County

Clean room, good breakfast, nice hotel environment

Much nicer than I expected and check in staff made a long road trip worth it.

Newly redone. Looks great would stay here agaln anytime.

We absolutely LOVED this hotel! The Suite was exactly what our family needed and we had plenty of space. The amenities were fantastic and breakfast was great. It is a beautiful hotel with a beautiful area around it. It was our favorite hotel on our week-long trip.

Great place, staff, food was good. Would go again.

It was okay for a one nighter. Pool are was dirty.dirty plates and cups everywhere, dirty towels everywhere, etc. Its like they hadn't come through and picked it up all day. Peoples room service dishes that were left outside thier doors werent picked up the whole time we were there. Sot here was just dirty dishes lying on the floor as your walking to your room. We walked by sane dirty dishes for a whole day. Bed comfortable. Suite good for large families. Room was clean and nice. Air conditioner made horrible noise that kept me up all night. It didnt even work well..we were all sweater no matter how low we turned it. Staff seemed uninterested but not terrible. Breakfast was fine, but stuff did come out later than start time. Overall fine..but not great

This hotel was great! We loved the pool, gym (new equipment and treadmills that face an open window with a nice view), breakfast (especially the fresh fruit), customer service and cleanliness of the hotel. The pool had lots of towels. There were swallows nesting above our room and we got to see them feed their babies! There seemed to be some plumbing issues. Our toilet did not flush properly and the pool deck drains were not draining well making the pool area slippery. We saw several children slip and fall. All said, we would love to return!

Excellent service by staff

We had a great time because this property is close to everything.

Very clean and spacious. The beds are very comfortable. The complimentary breakfast is great as well.

Nice and easy had a big truck was able to park at a restaurant to have a beer and food perfect

I have been staying at this hotel for 25 years. I had just been driving for 10 hours and realized it was unsafe to keep driving and I was having a medical issue where I needed a shower asap and rest, so I made the reservation via Expedia at 3. Arrived at 4pm and didn’t get my room until nearly 5pm. Staff was so rude and slow. I told them I needed to get to my room asap due to personal medical issue and they were unresponsive, rude, and painfully slow at getting me my room. Then I got there and there was no tub, which I had requested for said medical issue. Took them 10 minutes to move me. Then I got locked out this morning and took another 10 minutes to get someone to even acknowledge me. Get better staff!!! Train them to be human and compassionate. I will never stay here again. It was the opposite of what I needed after driving for 10 Hours straight and being sick. I missed breakfast due to slow nature of getting me back into my room and then the coffee machine was out.

Check in roon #541 No light in bedroom, Switch room too 106 Closet no space to hang up Suits or shirts or tuxedo. Since my hole stay no room service, even after I asked for it.

Great hotel: service, clean, room size & location Will definitely stay here next business trip to the area

We were disappointed with this hotel. The air conditioning did not cool down our room and the hotel itself was very warm and stuffy. There wasn't a message about the towels and rooms not being cleaned daily, which we found out on our third day when we ran out of clean towels. My daughter was in a wheelchair so we requested a walk -in shower with with accommodations. The first room she was in had a tub/shower; the second room had a walk-in shower, but it didn't have a seat for her. The front desk said they removed all of the seats last year even though the room is pictured with a seat in the shower. The hotel ended up buying a shower seat and had it delivered to her. One elevator of two wasn't working throughout our 5-day stay which created a fire hazard. With my daughter in a wheelchair, this worried us because her room was in the back part of the hotel with the out-of-service elevator. The breakfast buffet was very good with a lot of seating and often-replenished food. The omelet-to-order bar was fantastic. This sets the hotel apart from others. The hotel was very busy with a large group of students staying. We didn't hear any noise from the bar area or restaurant as we were in a corner room. General accommodations were comfortable. An extra blanket would have been nice to have for the person who slept on the couch. I'd probably stay here again for the location, but I'd stay in the fall and winter when it's cooler outside so the air-conditioning isn't struggling.

The breakfast area floor was very sticky and the made to order omelet didn’t have all the ingredients requested but it was still very good

Excellent service at the front desk. Breakfast is good and also very clean From now I will only book at Hilton hotels

Perfect for family. Stayed over night for spring break. Happened to be raining and there was an indoor pool! Wish there was a hot tub

Good breakfast, lack of property maintenance shows

We have stayed at this location many times in the past 10 years. It is definitely showing some aging and is in need of some maintenance. A minor room refresh would help along with more attention to the overall property.