Overall Ratings & Reviews Four Points by Sheraton Allentown Lehigh Valley

Yes

The hotel was very dirty ! No clean are all and have cockroaches!!

The picture you see when booking is not the property . Hotel Wasn’t bad but didn’t look like the picture not even close

Great!

We were not told that housekeeping service was every 3rd day. When 3rd day came along we still did not receive housekeeping service. We complained and were told they would do it the next day. No service the next day. Then they offered a “full cleaning” on Friday, when we scheduled to leave Saturday morning. Told them not to do full service on Friday. We hung a DND sign on our door and I received a curt email Friday afternoon saying they would not be able to do a full cleaning since we have the sign on door. So we stayed a full week without any housekeeping service! The shower pan in our room was rusting. On the positive side, all the staff we interacted with were polite, especially the front desk staff. I also would note that management at no time reached out to us after the multiple complaints.

Very convenient location, clean rooms and very friendly front desk.

Staff were really nice and helpful. Night time Desk Agent, Betty, was friendly and really helpful at check in. We needed Milk for our Son and she offered to give us some. Will definitely stay at this location again. Thank you!

Accommodations were excellent

Clean, quiet, and comfortable and nice to have parking! Friendly desk service.

Smells amazing and was clean, very quiet and I love the dining options in the area! Also close to the mall! I recommend and will stay again!

The staff was so wonderful. In the morning the coffee ran out and the girl at the front desk had backup coffee ready to go in under 2 minutes. Smiles for miles by ALL staff. The room was spotless and the bed was amazing! It honestly felt like we slept on a cloud! The entrance is so modern in a comfortable way with several places to sit if you want to escape from your room for a bit. The restaurant was fantastic and they had karaoke which isn’t really my thing but the crowd was having fun so we relaxed and enjoyed it more than I thought I would/could. Bar/restaurant staff was friendly and helpful. My boyfriend used the gym and said it was clean and modern. We didn’t swim but the pool was very inviting. This stay couldn’t have been better. Every time we stay at a Four Points by Sheraton we are happy.

This is a great place to stay. I will stay here again.

Clean, friendly, quiet, with spacious rooms

Our stay was excellent thank you!!

Property is older. Carpet needs to be replaced in corridors. Only one elevator worked. Bathroom shower had hair from previous occupants. Bedroom sheets clean. Walls thin, could hear the people in the next room coughing, talking. Location of hotel is good, not too far from stores, restaurants.

We got room maintenance on the middle of our trip, that was nice

Perfect location staff was nice and loved the room

I love a good hotel

Front Desk manager Donald was exceptionally helpful!

Excellent room