Overall Ratings & Reviews Sheraton® Suites Fort Lauderdale West

It was very nice everything near us, nice to walk outside the pool was great. I will come back

The hotel is located within walking distance of a mall (Broward Mall) and pharmacy (Walgreens). The lobby was clean, and the staff were warm and friendly. The rooms were nice and comfortable; they had ample space but needed minor upgrades - particularly the shower. Overall, it is a very good choice for short or longer term stays.

I've stayed here twice so far and the property is always clean, the smell from you enter the lobby is always refreshing and the receptionist were nice and accommodating.

Location cleanliness

Room Furniture worn and dirty. Air condition not functioning properly.

Location

Everything was great

Love the location and the room size/space. Friendly staff for the most part. The Hispanic male breakfast host was rude and kept asking another host who already obtain our voucher if we paid. Making my cousin and I feel uncomfortable.

Middle of the road property. Quite convenient

Nice location

Ok

I love the shuttle service! Cassandra is an excellent supervisor. Overall staff is an A+. Great gymn.

the hotel is in a very nice location. Tons of things to do.During our stay the pool was out of service. We had to take the shuttle to the next sister hotel to use the pool. The rooms were clean, but could have been a bit cleaner. its a very outdated hotel. No Free breakfast! its a buffet style breakfast with the bare minimum for $18 per person. Spend your money else where for breakfast. The custumer service was grreat.

Everything was great

I reservd a King suite, I waited about 10 mins at the counter before I was helped, the cust serv rep told me I would get an upgrade for the wait.Well I didn’t get a upgrade RM818 is a King suite I called the front desk to inquire “No answer!” I went to the front desk to ask about the upgrade the young black male told me my upgrade was from the 2nd floor to the 8th floor in this “UPGRADED” room the shower had numerous hairs on the floor & walls, the ceiling over the bed looked like it would cave in (bubble size) ! Pool wasn’t in service no mention online or in hotel we went to enjoy the pool only to find out no water in the pool. Last but not least as I’m checking out I asked (Cheryl) front desk mgr if I could have the special brown bag they have lined up since I didn’t get one when I checked in, she said oh that’s for our platinum guest but I guess you can have one …it contained a small size water, plain chips and a child’s size fruit gummy bears (For Platinum guest?) I’ve been coming to the Sheraton Suites Plantation for over 20 years never had service/treatment this bad !

Great location and easy access to all the amenities available in the area.

Na

Caroline at the front desk was fantastic! Very welcoming and nice. The hotel room was a good size but it needs new carpet.

The state was very nice. Had a problem with locating availability of a luggage cart checking out went beyond checkout time had to have an access card re-issued also the towels were not very soft to the touch of the skin had an issue with the showerhead was moved to another room. Other than that my stay was very pleasurable, and I will rebook again.

Started off a little rocky had to wait on a room for a while after doing an early check in. The pool area was a mess from kids leaving trash but otherwise it was nice