Overall Ratings & Reviews Embassy Suites by Hilton Birmingham

Everything was smooth and easy! Breakfast was great!

I made my reservation on Expedia and when I arrived they said they didn’t have a room. I arrived 4 hours after check in. The reason we booked here is because the room could fit my family of six without having to get two rooms. I was offered two rooms but we were all separated. No main office they had a makeshift check-in in the lobby.

The woman who checked me in was very sweet. The room was nice. Everything was clean. Parking was great. No complaints at all. Would definitely stay here again.

We were okay with the property itself and the atmosphere. Very open centralized lobby with beautiful live fish and waterfall. Noticed the handicap sign was run into, pushed over (bent) and not fixed. We arrived during rain, and the roundabout door was not functional. Side doors to main entrance were not CLEARLY visible. Once inside, it was clear that renovations were underway for the main desk. The 2 desk attendants were very consumed with 1 guest and a lot of communication via a walkie talkie. Once we were addressed the male subject was very friendly and informative. Our room upon entry, appeared spacious and inviting. Extra bedding was already provided for the sofa bed. The bathroom was well lit but, it also was the most disgusting finds. From a shower which hadn't been cleaned, visible body hair, markings from previous guests bath bottles, an EMPTY shower gel and hair conditioner dispensary, very loose shower faucet (not connected to the tile at all) and a used tissue bunched up under the sink vanity. The room's temperature was an icy frigid temp until we completely turned the unit off. There was no adjusting permitted except when we informed the manager and he said maintenance could enter our rom and turn the heat on in our room for the duration of our stay.The rooms on either side of us were incredibly loud and you could clearly hear every door open/shut, every word spoken or yelled and it was quickly addressed by a security guard for the hotel. Bedding had body odor.

Good

It was amazing

We arrived on Friday and we checked out Monday and there were multiple excuses why the pool was not open. It was only open on Saturday from 12 to 10. On Sunday at 8PM. We tried to order room service, which was not available - which was advertised as an option. We had changed our prior reservations to this place for the indoor pool so our grandchildren could enjoy it. The vent in the bathroom could not be used because it made such a horrible noise. The refrigerator was the smallest size there is made, and it made a horrible noise. We made arrangements for four, but we were only allowed accommodations for three such as towels and wash claws. There were no sheets, blankets or pillows for the sofa bed - so we will not be returning to this location on our next trip to Birmingham

Great customer service

Comfortbale beds and room. Condition of the building was a little shabby, but it did look like they were starting renovations. Breakfast was okay, a little subpar from the other embassy's I have stayed at. Kind of hidden of the road, hard to see.

I didn't like that it was so much construction and other projects going on

Clean , upscale restaurants Ruth Chris’s Enjoy the hotel

The pool and the atream

Breakfast horrible

Everything was excellent

We were pleased w the size of the room. Very spacious!

The place is dated and almost desolate. No lunch options. Building is old and under construction. No real ambiance to the place. Not welcoming. Better off at a different hotel.

The property was wonderful and well kept! Food was excellent and staff were friendly and professional.

spaciousness

The breakfast was really good!

Great customer service! Alll staff were extremely perfessional and willing to help and serve in any capacity. Embassy Suites has always been my all time favorite stay for me and my family.