Overall Ratings & Reviews SureStay by Best Western Morgan Hill

Easy to get to and close to family

Checking in was quick, nice clean updated room, king size bed, accommodating management. The only downside was the road noise, twin size pillows on king size bed and small tv with not a lot of movie channels included. Just small items wouldn’t keep me from staying again.

Good size beds and updated rooms unfortunately the outlets by the beds were not working but the outlets by tv worked and the water temparature were switched cold on hot. The free breakfast was nice, my daughter enjoyed cereal, yogurt and juice. Staff were friendly.

Disappointing Stay – Would Not Recommend I stayed at the SureStay by Best Western in Morgan Hill and unfortunately had a very disappointing experience. While the rooms appeared to be partially remodeled, they were far from finished. There were holes in the headboards where outlets or lights should have been, which made the space feel incomplete and poorly maintained. Although I booked a non-smoking room, the smell of marijuana was strong and constant throughout the room, which made the stay uncomfortable from the start. The worst part of the stay happened around 4 a.m., when the neighboring room began blasting music so loudly that it woke us up. Eventually, the police were called, and the situation escalated into officers banging on the door for nearly 20 minutes, loudly threatening to break it down. It was stressful, unsettling, and far from restful. Overall, this was not a fun or relaxing experience, and I would not recommend staying here.

Best place to stay in Morgan Hill. Amazing new rooms and amenities. Nice design choices.

Remodeled rooms are nice. Quiet area. Nothing negative. Good place to stay and relax.

Property was under renovation. The room was clean and nice. We would stay again.

Very comfortable

The property is quiet and clean. Rooms are updated except none of the lights or outlets in the bed are hooked up. Friendly staff

Rooms was brand new the renew all the rooms

I was very pleased with the room.

It was a charming location with newly upgraded amenities that made the stay comfortable. It is also close to the 101 freeway which is convenient if you wanted to rest while traveling outside of a major city.

I heard a lot of bad things about this hotel but thought it was just one night. Front desk checkin was not very professional. Had language barrier. Front desk next day was better. Room was clean enough. Decent price. Don't count on breakfast and don't stare at strangers. I did not feel good with the deposit. Other than that, it was okay for one night. Right across from the soccer field. So, very convenient.

The hotel seems to be in the middle of renovation i don’t mind that but the room I got had too many problems, outlets not working, shower didn’t work, tv wasn’t working, the beds and bathroom looked nice but all the electrical problems basically no shower, for me is a no go, but if you only need to go and sleep thats acceptable i guess

misrepresentation. No TV, no Internet no phone no maid service no towel service no breakfast I got screamed at several times they refused to give me paperwork when I go back to the office after check-in, I discovered they have health violations, not cool

The tv did nit work nor some of the lights and outlets. Also there was no hot water

I believe all the rooms including bathrooms have been recently remodeled and the furniture and bathroom fixtures are all nice. The king size bed is comfortable. The ad on Expedia states breakfast included but due to renovations that was not available. The price was low so having to get breakfast was I’d recommend this hotel

Netflix didn’t work and there was no basic cable or satellite tv.