Overall Ratings & Reviews Extended Stay America Suites - Buffalo - Airport

Very very friendly, nice, polite, helpful staff. The only thing of concern was parking lights outside when coming back to hotel at night. Everyone and everything was great.

I would not recommend this for a stay bathroom stuff was dirty and staff was not very friendly

The older receptionist was helpful but the younger ones were not. The tub had hair in it and a bottle of cleaner and the business center was not functional.

The microwave didnt work. The bathroom shower was dirty.

Room was great inside and outside was disappointing

everything was great but i would have loved to have a coffeepot

The bed had hair made up in the sheets.

Breakfast was a lackluster.

Super convenient to the airport - a quick 7 minutes! And a ton of EV chargers. Runway noise until 11pm and after 6am but that's expected. Large kitchen with appliances and pots/pans available

Clerks and employees weren’t friendly. Establishment is yet under construction. Some of the rooms weren’t completed. The rooms we were finally assigned were clean. Shortage on towels.

My impression prior to arrival was apprehensive. I received an email stating that if I canceled or tried to change the reservation, I forfeited the reservation and there would be no refund. The location is excellent. The building is yet under construction. I was assigned 2 rooms that were yet being renovated before getting a sufficient room. The service was poor. The young desk clerks during the day seemed to be bothered by my presence. When I approached the desk for something there was no greeting or May I help you? They would just look at me, so I would start talking. Had to ask for towels and there weren’t any available on the last day of trip. Poor breakfast: coffee or tea, granola bars, muffins or you could make oatmeal. I was charged room damage deposits. None of the rooms were damaged and I haven’t received any notification of being reimbursed for the damage deposit fees. This hotel has potential if they make some adjustments (get people friendly clerks) and more linens. This can become a great place to visit.

The towels are bad and they don’t change them, the air conditioner doesn’t work

All the front Desk employees were very nice and friendly and made sure my family and I’d stay was comfortable and that we had all we needed! 5 stars def go to you all! And the room was absolutely beautiful!! Plenty of parking and right in front of our room as well!

Very nice property

Very clean and new. Did not have the shampoo etc., that most hotels provide. Very noisy people yelling and slamming doors staying there. Seemed to be actual residents. Clerk polite and helpful.

At airport but not hearing much from planes

friendly people and was clean!

Nice place had kitchen and lots of space

included in breakfast was lacking

The room was clean but when we got in it the AC was off so it had a weird smell. We had some broken safe and windows. The hotel smelled HORRIBLE!!! And the hallways had no AC Will not go back