Las fotografías publicadas de las habitaciones no se corresponden con la realidad del hotel. Existe una diferencia evidente entre lo que se ofrece en los medios de promoción y el estado real de las instalaciones, lo que genera una expectativa que no se cumple al momento de la estancia. Adicionalmente, los precios del bar resultan excesivos y poco transparentes, generando una sensación constante de sobrecosto por servicios básicos. A ello se suma una deficiente política de atención al cliente, caracterizada por una falta de disposición para atender reclamos o brindar soluciones adecuadas. Finalmente, las instalaciones del hotel se perciben antiguas, con un mantenimiento insuficiente y un evidente deterioro, lo cual afecta de manera significativa la experiencia general del huésped. En conjunto, la estancia resulta insatisfactoria y muy por debajo de lo esperado.

Yes, the room spot was and yes, the staff is very polite and helpful

Staff were excellent. Room was ok but not well air conditioned. Restaurant was awesome.

The staff was very polite a quick check in and the answer all our questions

Small bath room sometime no toilet paper and short on soap and leaking inside room from air conditioner called front desk never came up Old plumbing and hotel Never stay there again

The staff were very attentive but the place is running down. The Hotel needs TLC and maintenance.I opened the door and I found a roach in my room from that point I was really disappointed at this place. The mattress my son sleep on was uneven as it was worn out. Not coming back to this place.

Perfect

Everything was great …!!!

Excellent staff, they let us early check in at 7 am without any extra charge, very good in communication and offered help on anything we asked

The reception staff was very helpful and accommodating with an early check in available and a few hours extra checking out. Nice lobby area to wait for taxi to airport.

Gracias por las atenciones. Excelente localización y buenos desayunos.

Hello, All of the above apply. Very helpful and nice staff.

the hotel was more than what i expected to be, they give me a 10% discount for dinner. the breakfast was included. i really recommend this hotel.

In room 712 , internet didn’t connect completely, room temperature hot, sun hit the window all day, toilet broke and didn’t flush properly, seat broken, lamp broken. They offered me another room the same day but didn’t follow up with me, but bed didn’t work for us. I didn’t change the hotel because I had 2 more reservations with 4 more friends and mi husband . Their room was ok no problem.

Check in and staff were wonderful, very helpful, allowing us to leave our luggage while we toured the city. While the room was a bit tired, everything was clean and the beds were comfortable. Many thanks to the staff.

Excellent hotel. The staff are brilliant. Cleaning room everyday. Breakfast very good and very convenient location. Thank you so much to all staff , they made my stay very welcome. Will definitely come back. 👍👍👍

The rooms are worn out. The walls need painting, the AC vents need cleaning, there is no refrigerator in the room and also the beds only has one sheet on top of the bare mattress. The breakfast was sufficient although there was no meat whatsoever offered like sausage or bacon.

Perfect location! Service was top notch. Very nice and clean room and lounge/bar area. I really enjoyed my stay even only for 1 night. I would book again! Thank you!

Efficient check-in. The hotel is located in a central location. The breakfast buffet was extensive and tasty.

Yes