Overall Ratings & Reviews Hampton Inn and Suites San Juan

We had a great stay! Happy hour 5-7pm and fresh breakfast and coffee and tea daily.

Since I was not at the Hotel during the Days. The only problem or concern is with noise from the Fridge & AC during the night -very loud. Also the Shower Drain needs looking into.

Everyone was awesome friendly especially the bartender Joel, he made you feel welcoming

Location was close to most transportation

Great location. Staff friendly. Rooms were clean but ok. It was very noisy at night and some random equipment noises were going off at times. The food at the pool bar was not good and it took forever to get. They prioritize the employees over the guests at the pool bar so if you happened to go when the employees eat their lunch, you can wait for your food over 1 hour even though you got there prior them.

Excellent room, very friendly satff

The staff very polite and helpful.

I've stayed at this hotel about 4 times in last 5 years. It's my go-to place. Right in the middle of San Juan, about 5 minutes from the airport. Awsome staff. Great Continental Breakfast, Attentive Pool bar staff with great Meals to keep you going till dinner time. From 5pm to 7 pm is happy hour with free beverages & snacks. My only even better would be the cleanlyness in the pool area... especially when happy hour. Besides this little hiccup I'll be comming back for sure.

Staff was very friendly.

My stay was good from start to finish. The check-in process went well, and the staff was pleasant. The only thing that threw me off was the amount I was told I needed to pay when I made my reservation, which was different from the amount I had to pay when I actually arrived. In any case, the hotel was clean and had great amenities. The pool was nice. I wish it had a place to rinse, but aside from that, it was clean and enjoyable. The breakfast was delicious with its many options, and the happy hour made me happy.

It was close to the airport close to the beach and eating places clean and nice rooms.

Everyone was very professional

Beds were hard and not at all comfortable only negative of the trip

The staff were very friendly and inviting! Loved that they had vouchers for chair and umbrellas on the beach! Happy hour with free drinks was awesome, the pool was nice as well as the rooms ! I would definitely stay again !

All staff were very nice

Ok really wanted to give a 3 star but some of the employees were awesome while others not now the amenities the hotel offers are great breakfast in the morning was great food at the pool was awesome as well now I had a few issues with being over charged on a few things and also my room having some issues in which I had to have it switched that process was meh but we made it work I can go into details but this is long enough if they work on a few things this is by far the best hotel I’ve stayed in ps the beds suck and are horrible need a nice long massage from them lol Thanks Hamptons

Everything was perfect and clean.

Love the stay

El trato fue exelente, el hotel es precioso. Las personas del buffet de desayuno,muy amables. Gracias.

The rooms are ok, you end up hearing all the planes since it is next to the airport but the walls muffle it inside thr hotel. Next to plenty of food spots and within walking distance of the beach. Good customer service.