Overall Ratings & Reviews Red Roof Inn Buffalo - Niagara Airport

First of all as person going into a strange place the 1st thing the Staff (a man) noticed is that i was an organ donor! He proceeds to ask me questions about being an organ donor, i had to stop him as say that is not a good topic to talk about as a strange person asking personal questions with all the craziness in this world! Very inappropriate! Needless to say my friend and I (2 women) slept in fear! I asked for a room downstairs as i have i hurt foot and knee. He stated they were none available. So, what could I do, but take what they had available. As I struggled carrying my bag stair by stair, he assigned us a dirty room! Not only did I struggle going up but now had to carry my bag down as well! I went to the office and asked for another room again he said only thing i have is upstairs. So i asked him for help carrying my suitcase upstairs, it was a flat out NO! No regard to my injury or the inconvenience he had already put us through. I even asked if i could use the restroom in the office area again denied me. Once we got to the clean room everything was fine, but slept with one eye open as the organ donor question lingered in my thoughts.

Had to check in late and staff was patient, friendly, and helpful. Room clean and good condition. Bed was quite comfy. 2 minor negatives, which didn't concern us, was poor shower pressure and the fridge semi-froze our drinks. Didn't bother us, but something for future guests to see if needs adjusting. Checkout was quick and easy. There was some kind of love triangle fight going on in the lower back area, but it really wasn't the hotel's fault, and everyone else was calmly handling it. We stayed 2 nights, and no complaints.

Several things were wrong with our room. The sink was leaking onto the floor and they had to disconnect that sink totally luckily there was another sink we could use. TV did not work so they had to go and swap out with another TV. The lock going into a room Was very finicky and difficult at times to get in. The Hotel even had an issue with gas that they had to call the police to come and resolve. The only thing good to say is the staff was very friendly and tried to resolve all issues but will not stay there again.

Not happy with the stay. Random people walking around at night just felt a little sketchy.

Very bad condition

I had a terrible experience. I booked three rooms for two tonight for myself and my guests, but it turned out to be extremely embarrassing. I spent a significant amount of money, and it was deeply disappointing.

The property was okay, and was a calm environment for family

People are very friendly

Very old and poor maintained property

The assistant manager, Ambrosia (sp), was very kind and helpful. We had a couple hiccups at first with our room, but she and one other front desk staff member whose name I cant remember, did everything they could ensuring our stay as comfortable as possible. We ended up getting a different room and she made sure everything was up to par before she let us switch. Definitely appreciate them rectifying our issues and concerns.

Clean, quiet and reasonable place to stay..

Room extremely dated and lights only occasionally worked. Key card would work once and one time only. Had to get card rescanned every time we came back to room. Housekeeping left door open after cleaning. In room safe did not work either. Nothing good to say other than it is convenient to the highway.

One of the worst experiences with the customer service, was never able to reach out to the customer service people of this hotel.

Never ever coming back!? Bed bug infested Ignorant staff

Not feel safe, floor is dirty.

Filthy

Everything gr at except tv/ cable sucks&!! Tv doesn’t work for the last 3 days

The cabinet was filled with saw dust , not a small amount the entire shelf was covered. The remote would only change the tv when about 2 feet away. The pillows were stained. I actually went and purchased 2 pillows, a blanket and a sheet to cover the bed completely

renovated. felt safe. Room smelled weird and the odor lingered on my clothes.

Not so great. No breakfast was provided. Blanket was diety with yello spot of curry sa uce. Associte on duty was informed . He promised to replace with clean one but it did not happen . In this competetative market if you want to stay in business you have to do much better than now.