Overall Ratings & Reviews Comfort Inn Grand Rapids Airport

The room was average for a budget hotel, in terms of bedding and condition. The carpet in the room was the dirtiest carpet I have ever come across. My socks were stained black from the filth. However, the breakfast is decent for the hotel type with many options available, although poor coffee and tea options. I would stay here again if there was not availability elsewhere, but I would pay $30 more per night to avoid having to walk on that disgusting carpet again.

Nice place

This property was close to the airport which is what we needed. However it is an older property and it shows! I don’t have any complaints, it was just old and I felt it was a little sketchy, luckily my husband was there

Basic…

Needs serious updating

I liked the location of the property. Check in was easy some communication barriers with staff didnt speak English well but was able to get items I needed we stayed an extra night. Bed was clean. Poor water pressure and carpet was sticky.

Sai at reception was very courteous and helpful. Rest, hotel was not very clean. Room chair was damaged. Was provided balcony upgrade after toilet was not working. However there was no chair or furniture to use balcony.

the staff

This is not a well maintained property. Parking area asphalt cracked and falling apart. Front entrance needs power washing. Front entrance has debris, over flowing trash, loose landscape rocks asll over. Landsacpe mainenance was sloppy. Place doesnt smell very good or fresh inside. Carpeted areas look dirty. The furinture in the rooms are just nicked and beat up. Chairs have worn out seating. Pictures missing from some walls. My guess is that the owners have no idea where to begin and the cost of upgrading is beyond them.

Fine place for a night's sleep

The room had red stains on the floor between the beds. The electrical sockets and lights between the bed and windows did not work. Saturday morning breakfast was cold because the power was out in that area too.

The property was ok given the price. However Expedia overcharged me $450 while I paid $311. Expedia did wrong and I should never use it again.

Old, outdated, rooms need updated, bathroom was molded, shower/ tub was shower only, couldn’t fill tub, breakfast area was somewhat clean with a very poor selection of food. Front desk staff couldn’t/wouldn’t get off their cell phones long enough to assist customers!! Checked out a day early for obvious reasons and now Expedia and the hotel are denying a refund for the extra day. Needless to say I will never use either one again!!!

Staff is great! Great quality for the cost!

The room was actually bigger then i expected. Everything was clean and comfy. The bathtub is a little old, but nothing really to complain about. Pet freindly is a plus We were on the endcso thats another plus Overall comfortable and affordable, close to everything!!! Thank you!!

It was supposed to be a NON smoking room, but it reeked of cigarettes. It was close to airport but that's the only upside.

Do not turn lights on in room. If you do, youll be so grossed out. Hotel is dated. Needs major repairs. Smells.

One night stay was fine room was clean shower was so so .

Good

Disrepair of furniture, flooring of elevator, old fruit in snack area. General shabbiness and apparent need to cut corners