Overall Ratings & Reviews Holiday Inn Express BIRCH RUN (FRANKENMUTH AREA), an IHG Hotel

Hotel is not in the condition that pictures show. No towels in pool. Tiles laughing next to pool. Can't see bottom of hot tub and it's not really hot. The room it self has chipped tiles beds are way soft. Mini fridge had gid awful clicking so we unplugged. Breakfast was not well stocked.

We only stayed over night but the beds were great. The room was clean and had everything we needed. The pool and hot tub was wonderful. Best of all was the breakfast, so many options and good food!

Very relaxing

Staff was very helpful, breakfast was good and location was exactly what we needed

It was easy on off to the highway. It was clean and a good price.

The young lady that was there at the desk on Saturday evening is wonderful. She (Savana) was answering phones, checking in guests, mopping near the pool, folding towels, plunging the toilet for a guest, and still was pleasant and kind to each guest. We enjoyed a brief visit with her and she was such a a nice person. I just hope that she gets the credit that she earned and deserves. She was great ! Thank you

The check in service was okay. But the front entry door to the hotel kept opening and closing without anyone opening it. Not safe and let the cold air come in the lobby. The room had paint repairs to the side walls. The bathroom door would hardly open and close. I had to physically pull hard on it to open and close. The door was either warped or oversized, because it scrapped the fllor.

Clean, friendly and good location

Clean with a fast check-in

Very nice stay. Everything in room worked properly and it was very clean. I would book here again. Friendly staff as well

Everything was great. My son has a great time. The pool and hot tub were clean. The staff even at its most stressed was great beyond words. They were respectful and kind.

Perfect for our stay!!

Staff is amazing!!!!!!!

We travel often and this is one of the best stays I've had in a long time. Absolutely no complaints. Amenities were excellent, it was quiet and clean. Would stay here again.

Staff was kind, friendly, helpful, and welcoming.

The staff were friendly and helpful. Beds were comfortable. I was looking forward to the Hot tub to relax, however it was very murky and had a disturbing smell. Door that we were told to go in to bring up our stuff was broken, key card wouldn’t work. For the price of the stay, I expected things to be a-little cleaner.

Clean and spacious. Would have been nice if breakfast on Saturday started at 6am.

We stay at this location quite often- usually at least 3 times a year, sometimes more. This was the third time that we have had the same front desk person. I can never remember her name, but she is the reason we choose to stay here!! She is the sweetest girl & is always so kind & helpful. We stayed here over Christmas & I had told her what we were doing- & she said if we had extra time, she would love to see our kids dressed up! We took them to the lobby & she told them how great they looked & she couldn’t wait to hear about seeing Santa! She is just the absolute greatest receptionist we have ever had- and we stay at many different hotels. The only things I could complain about, is the person working the breakfast area seemed very irritated with me when I grabbed a chocolate milk for each of my children. Just wasn’t expecting to feel guilty for grabbing them a drink. And the pool area smelled weird this time, almost like wet dog? We ended up getting out of the pool & finding other things to do because we couldn’t stand the smell.

They have BED BUGS! I went into the room and within an hour I found one in the bathroom. I went downstairs to check out and get a refund and they didn’t take it seriously. The lady had me show her up stairs in the room and when I showed her she literally smooshed it with her finger. This place is gross and would t recommend it to anyone!

Excellent hotel