Overall Ratings & Reviews Holiday Inn Express & Suites WILMINGTON-UNIVERSITY CTR by IHG, an IHG Hotel

We had a great stay! The hotel was under construction so there were always workers around and working, but overall it was a great place to stay

Wonderful staff

The room was renovated however not all new items were installed just yet. The water pressure of the shower, toilet and sink was very low.

The old furniture is a eye sore

Hotel needs work. Shower head was placed on the wrong wall so when you turn on it shoots the water out to the floor causing flooding every time. Checked in Friday checked out Sunday no house keeping services provided during this time. Pull out sofa mattress is wrapped in plastic makes for an uncomfortable sleep. The wood board at the bottom of the bed would creak anytime you moved. One of the remotes to the tv did not work. Manager was rude to guest when telling them the pull was closed due to storm. When I called to request more towels I was told that they only had 5 left for the rest of the night and I needed to come down to get them. The whole experience was disappointing especially for an IHG hotel. There was only one employee that was very helpful and caring that’s the gentlemen that cleans up around the property.

Good location and clean room. Breakfast was good. Check in was a breeze.

It was a okay hotel. The breakfast was good and the room was nice but the service was poor and housekeeping disnt never come clean the room so the trash was bad. They kept closing the pool when it would drizzle with no lighting or thunder. The toilet seat was broken and clogged up the 1st night. When we reported it they just handed us a plunger to unclog it ourselves. Will not book there again.

Rooms ok location good.

Bed was comfortable and room was fairly clean. New furniture...easy to see they are trying to update their spaces. Whoever is doing the renovations isn't taking rime to glue down carpet in places, or make even cuts. Our closet carpet wasn't glued down, the nightstands on either side of the bed were loose (just a little weight and they will come off the wall), and there was mildew on the shower floor. The drain in the shower was backed up, but they immediately fixes it. Breakfast was good - cheese omelets, sausage, biscuits and gravy, etc. Close enough to walk to restaurants and Walmart. Friendly and helpful staff, a list of nearby restaurants beyond walking distance, location all made for a positive experience.

The property was in the middle of everything we wanted to see which was great. Unfortunately, the pool was closed during our stay which we did not know until check in. Beds were extremely comfy, however, a huge plus when staying in a hotel!

Staff was pleasant. King bed was super comfy. Very clean room.

The location was close to the business area

Nice breakfast set up. Front desk people are nice and accommodating. Beds are comfortable and thermostat works well. Walls are not paper thin, so you don't hear your neighbors.

The hotel was in the middle of getting furniture replaced so it was really loud at times. The only problem honestly was the coffee in the room tasted like water. The employees were extremely helpful and nice.

Convenient location. Hotel appeared to be having renovations done and pool was out of service during the stay.

We had great stay! We were pretty disappointed that the pool was closed the entire 4 days that we were there though!

Nice clean hotel. The only thing about the room we stayed in was that there was no closet to hang clothes. But everything was clean and guest service was great

Flight delayed ended up spending night in airport. Wont refund or credit me.

I was doubled booked and tried to cancel one of the reservations immediately. I went to the property and spoke with Regina (front desk clerk) she was unwilling to contact a manager or cancel one of the reservations. She told me that only Hotels.com could cancel the reservation and there was nothing at all that she could possibly do to help. Regina was very rude on the two occasions I spoke with her.

Arrived to find that the room we reserved was not available. We were “upgraded” to a suite with a king bed and sleeper sofa. Having to sleep on a sleeper sofa is NOT an upgrade, in my opinion. There was no bedding available in the room for the sleeper sofa and had to wait about 45 minutes for bedding to be delivered and to make the bed myself. Also arrived to find pool not usable. The pool was one of the main reasons for choosing this hotel. That said, the woman checking us in was apologetic and very polite and helpful. She offered us some options for the next night’s accommodations and made sure we had everything we needed once settled in the room. Due to her attention to our needs, I would go back to this hotel.