Overall Ratings & Reviews Howard Johnson by Wyndham Phoenix Airport/Downtown Area

Property required a deposit, desk person asked for cash. I forgot to ask for the cash back in the morning. When I called the manager asked why I didnt ask for the depoait to be put on a credit card. I wasn't given that option and didn't appreciate being lectured when I dont work there and don't know their policies.

No coffee In the morning

Never got room service for a 3 night stay. One shower towel had a bunch of brown stains on it so I left it on the floor and it was never replaced. Shower drain was covered in hair from previous guest. Key didn’t work 3 times. Had to go to lobby to have them fix it. First time they just gave me a different room. 2nd and 3rd times they reset the key. Guys at front had no customer service skills whatsoever. No apology or anything. Literally didn’t say more than “let me see your key.” The fan to the refrigerator would start and turn off every couple minutes and would make an extremely loud sound when turning off. I had to unplug it during the night which made all of our drinks warm by morning. I never leave reviews but this was an overall very poor experience and definitely won’t be staying at another Howard Johnson hotel again.

The experience was so bad, we left the hotel and just booked a different one.

Photos are definitely misleading neighborhood is a lil sketchy had a lady in the room arguing and throwing around stuff the room next to us the whole night the only positive I can say is the 2 guys at the front desk were polite and did as much as they could do

Very old and run down. Dirty cleaning rags in the room. Paint peeling and tv turned off every 25 minutes. You could hear critters in the walls and ceiling.

courteous staff and helpful

place to park your car long term very close to airport

First of all, advertised that they had airport shuttle which turned out not to currently be operating. I mentioned it at check-in and there was no apology offered or any comment whatsoever. The price I paid for this room was ridiculous considering the lack of quality. This felt like a $50 room. On a positive note, I requested a ground floor room which I received.

I did. It like the room. I expected better for the price

Look elsewhere

nothing

Terrible catfish experience you need to take this off your selection on site

Dirty and outdated. The pool was green.

Rooms are not as they appear on website. Not worth the stay. Room has a bad smell, floors were not swept or mopped. To many things to list

After having a flight delay which necessitated a 3 hour drive to catch my connection, I found myself in need of a hotel on my return trip. Arriving at midnight, I found a door that looked to have been kicked in multiple times (damaged/very badly patched latch), dirty bathroom with black grout, hair on the floor, a very cracked sink, dirty floor/spill by the nightstand, some sort of goo on the lampshade, blue stains on the sheet, various other drywall patches, the towel that was soft smelled like some horrible chemical so I went with the one that was like sandpaper instead. The bathroom door was water damaged and warped and caught on the tile. The drain in the shower was clogged. I mean, what else, I think there were other things and if it hadn't been midnight and traveling alone after an exhausting 20 hour work day, I would have turned right around and tried another hotel. It was the worst experience I have ever had. I was sure I was going to end up with bed bugs. It was the epitome of "flea bag motel". Definitely NOT like the photos and NOT worth $180. They had the nerve to charge a deposit! I feel like the customers are the ones who need to get a deposit for any medical expenses for whatever they may catch from the place!

The place was old, poorly maintained and a little dirty

Pictures online were nothing like the room we got. Our room looked like they assigned us to it in error. It looked like it was under renovation and being patched to paint. Floor was disgusting. Bathroom sink was pealing. Caked dirt in corners. Towels for one person although a 2 queen bed room. No tissue, no extra toilet paper. I do not recommend and would never return.

It was good as price

Beds were. The room just didn’t feel comfortable, parts of the room were damaged. And I never got my deposit back.