Overall Ratings & Reviews Hampton Inn White Plains/Tarrytown

Great for the price

Tv didn’t work and no late check out., Won’t be staying here again..

If I had a low-slung car, I wouldn't have been able to get to the hotel, the driveway is super steep and it snowed a lot. So here's a tip: if there's a forecast of snow, don't go in a low-slung car.

Great location , peaceful

Will be staying at this location when needed.

Friendly staff

I reserved two rooms (307 and 327). The bathroom in room 307 was dirty and we had to get a different room. That was annoying. The hotel is declining and needs more staff. The bedding and furniture was fine. The tubs in the shower were too narrow and made it difficult to take a shower. The road noise was not good. Get a room in the back. The staff was okay. They need more workers. The hotel is on a steep hill in Elmsford, NY. After you park, the walk up the numerous steep stairs was not fun! The breakfast was fine.

Only there 1 night but was a good stay

Good

Very friendly and helpful staff. Breakfast was good, better than most hotels I stay in.

The Hampton was in a super convenient location right off the highway. Only one person at the desk, so a bit of a wait. The room we were given was unsatisfactory because the thermostat was broken and it was very cold. However, I went back to the desk and they said the hotel was very full, but after some finagling, (and patient waiting without rancour), the clerk on duty found us a comfortable upgraded room.

Staff is friendly and very helpful! Thank you!

Stopping point for Christmas travel. Employees were very friendly and professional. Hotel was clean and I felt secure. The beds were very comfy! And the hotel was quiet even though it seemed to be close to full occupancy. Enjoyed the free breakfast..... great options!

Had Dinner across the road at the Elderado Diner which never disappoints, then went over to Pete's Saloon but they were having Karaoke so...went back to Hotel and watched Squid Games on my LT because the hotel's TV selection was terrible.

I’m a loyal Hilton customer and have stayed at many Hampton Inns, but this one was by far the worst. We arrived around 1 a.m. to find trash and crumbs in the elevator and hallways. Our room wasn’t vacuumed, and there was black mold in the shower. Exhausted, we went straight to bed, only to wake up with bug bites all over our legs and arms. My partner had the same issue. We also found black flea droppings in the bed. We decided to check out early, canceling our second night. At the front desk, another guest was complaining about the same issue. We were told to speak to the manager, who emailed us stating a refund would only be issued if fleas were found after an inspection. Despite multiple emails and calls over the next month and a half, we received no follow-up, no inspection, and no refund. I understand things can go wrong, but the lack of communication and accountability was frustrating. This experience was a huge disappointment, especially from a brand like Hilton.

A/N

We are staying on new year eve. Some group had party. The lobby's floor was dirty also the elevator 's floor was dirty. The breakfast was okay.

The breakfast was good and the staff did very well at cleaning and replenishing the food during the break shift.

Staff was nice, room was great, breakfast was really good too

Only one persone working dront desk, brought up a pack n play. But, later to my knowledgeable, it was defaulted and didnt lay flat. Definitely a safety risk. There was a bad trash smell on the 3rd floor. And trash piled up where the ice machine was. When I finally realized the pack n play didnt work, I called down to the front desk. The person was once again, the only one on staff and mentioned they didnt have a key to the house keeping department. She called the manager but no one answered. She called me back and offered at 10 pm, to move to q different room with both my kids. Thay was not an option. I then ended not sleeping but yet tossing and turning with my toddler in a bed. To top it off the toilet on the bathroom ran all night. For such high reviews, it was the worst hotel I have ever stayed at.