Overall Ratings & Reviews Marriott Jacksonville Downtown

Awesome

New ownership from Omni to Marriott. Much needed improvement. Still remodeling but only certain hours of the day. Staff great from desk to restaurant/bar. Super convenient to Jax symphony across the street. Stay every trip.

Great hotel. Nice remodel. Room is Awesome.

We enjoyed.

This Marriott needs a major renovation! The toilet would not flush. Also VERY poor response time from housekeeping

Noisy no way to self park

Its was awesome

Clean, safe and had a good gym.

Nice view of the river, quiet and clean

We like the hotel and the staff and the area. Unfortunately, we booked this hotel to walk on the Riverwalk and because there’s construction all along the river it wasn’t available for walking.

Great stay especially for attending events across the street.

Great stay. Check in was easy and quick. Paid for valet parking at 36 for the day. They don’t have their own parking so it was that or garage or lot parking. desk Agent was friendly and informative. Room was renovated and very nice. Pillow were very comfortable as well as the bed. View was nice. Only issue was ac didn’t seem to work well at night. Also the restaurant was not very good at all. I’d recommend eating elsewhere. Server was very nice, but the food was tasteless and blah.

Some work on the property created noise during the day. This is understandable but was not noted during booking.

Friendly customer service from Keesha, the desk check-in representative.

Great

Large comfortable room, quiet, and located adjacent to the Performing Arts Center. Staff and valet service were friendly. I would stay there for any future trips.

We only stayed one night. While walking 3 blocks to our venue we noticed a heavy police presence, large groups of rowdy people, and the streets smelled of urine. The room was clean-ish. The small things , like light sockets had brown crud embedded into them. There were cracks in the sink, the same brown stuff on light sockets, sticky tables and a lot of noise. We were woken up at 7am by work being dine on the floor above us. You could hear carts being pushed and hammers through the ceiling. While I have stayed in worse hotels, I will not be coming back to this one.

The room had some inconvenient features. To operate the TV while lying in the bed required holding the remote up in the air and aiming it PRECISELY at the TV sensor. If you're off by a few degrees it would not work. The switch for the lamp behind the easy chair was on the floor. To turn off/on required one to stand behind the chair and slide the switch with your foot.

I had difficulty accessing the WiFi and needed to send a report for work. Tyler was able to help out and was so very kind about the difficulties I was having. The valet staff were very respectful and quick. The restaurant was much better than what is usually at a hotel. Overall a great experience.

Nice