Overall Ratings & Reviews Baymont by Wyndham Salem Roanoke Area

It was good for a one night stay. I wasn't there for long besides for sleeping so there isn't much for me to comment on. Anyone I spoke with was really kind and helpful if I had any questions.

I cannot even believe this property is open and has people staying in it. The hotel is absolutely nothing like the pictures. Not the lobby, not the rooms, not the pool. People were outside painting the place so i figure they are trying to make improvements. When you first walk in there is a strong smell of smoke. I dismiss it and check in. We are put in a room in the second floor. There are no elevators which is fine until we come to the stairwell from hell. I have seen parking garage stairwells with homeless people living in them that are cleaner than this. Plus it is extremely narrow. Carrying your luggage to the top only to have the door open up towards you. So you have to step down some stairs to open the door and then try and walk back up get through the door while carrying your luggage. The hallway looks like something staight out of a horror movie. Dirty, dingy, and dark. We put the keycard in to open the door. The green light shows yet the door wont open. We try a few more times and nothing. We can hear people nside whispering. Leaving my family in the hallway i go back down to the desk and let them know the situation. The staff apologizes and asks the manager what to do, which she responds that she hasnt had any complaints about doors not working and there shouldnt be anyone in that room. I replied yeah i dont know but we need a room. The staff member asks the manager, should i get them a new room and she replies yeah go ahead. Room was awful, got refunded and left.

Hotel is not as pictured, very dirty and falling apart, not worth the money. Spend the extra 30 or 40 and stay at one of the hotels next door. Room shower disgusting floor looked like it hasn’t been vacuumed in forever, stains on bedding and common areas unkept and in disrepair

Needs updating

Do

Our room was absolutely disgusting. We got a pet friendly room and our sliding glass door wasn’t even on the track. We were worried about our dog getting out.

It is very close to the highway which made it traveler convenient.

Moldy. Smokey. Damp. Old

Everyone and everything was great

Everything

Excellent front desk service and info. New lady at desk but Excellent at her (Lori) job already!!

Breakfast everything around convenience

Check-in was smooth and the worker was very helpful

Estuvo bien en relación precio servicio